Adwcleaner Can't Remove Preinstalled Software

[OMGhaAAALP]

I have tried to remove these files several times to no avail. They keep showing up. I have tried manually deleting them but my computer says they are in use.

Please help! I have attached the logs from the latest cleaning attempt and the latest scan.

AdwCleaner[C14].txt AdwCleaner[S15].txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

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[exile360]

Greetings,

Since these items are from preinstalled software you should be able to uninstall them normally.  To do so, please follow the instructions below:

• Click on the START button and type Programs and Features and press Enter or click on the Programs and Features item which should be listed at the top of the search results to open it
• Scroll down until you locate Dell Support Assistant and right-click on it and select Uninstall then follow the onscreen prompts to remove it from your system
• Do the same for Dell Update
• Once both items are uninstalled, restart your system, then scan once again with ADWCleaner to verify that they are no longer detected on the system
• If you didn't locate one or both items under Programs and Features, try locating them under Apps and Features instead as they may be listed there
• Additional details on uninstalling programs can be found in this Microsoft support article if needed
  

Please let us know how it goes.

Thanks

[OMGhaAAALP]

I'm not able to find either of those apps or programs in either utility.

Programs and Features:

Apps and Features:

[exile360]

That's OK, they're likely either remnants or parts of other Dell software on the system.  Does it make any difference in the detections if you remove Dell Backup and Recovery?  Try uninstalling that, then restart the system, then scan with ADWCleaner again and let us know if the detections remain the same.

Thanks

[OMGhaAAALP]

Uninstalled, restarted, detections remain the same.

[exile360]

OK, lets have one of our malware removal specialists take a look and they should be able to eliminate the detections for you.  To do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

Thanks