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Chrome Closes Everytime Malwarebytes Runs

Grambeaux
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Malwarebytes

Malwarebytes

Posted
  • Staff
Posted

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Porthos

Porthos

Posted
Posted
2 minutes ago, Grambeaux said:

OK, please tell me how to get to that....

 

To get the log from Malwarebytes do the following:
 

  • Single click on the target sight above scanner window.
  • In the new window select Report
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Export toTxt - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use " Copy to Clipboard " then paste the contents here in your next reply

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Grambeaux

Grambeaux

Posted
  • Author
Posted

Is this what you needed??????

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/15/21
Scan Time: 2:02 AM
Log File: 63a6e80c-855c-11eb-bd7e-4ccc6afeb737.json

-Software Information-
Version: 4.3.0.98
Components Version: 1.0.1173
Update Package Version: 1.0.38173
License: Premium

-System Information-
OS: Windows 10 (Build 19041.867)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 292759
Threats Detected: 13
Threats Quarantined: 0
Time Elapsed: 2 min, 30 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
PUP.Optional.Spigot.PN, C:\USERS\MARK GRAHAM\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 2\Sync Data\LevelDB, No Action By User, 215, 786316, , , , , , 

File: 12
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000005.ldb, No Action By User, 215, 786316, , , , , 31DE29E5F48C9FB9C0E51E9C41AE8C84, BA459F9F76F4D064DE4EA1B4884044BBD1288F31213E48D88688D5ABDA42B470
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000116.ldb, No Action By User, 215, 786316, , , , , 7F27502C78DB6D8488AF4E8F45412EF2, 049B4FA1C46A7A9A75C4C58214FD4D44EBAD0FEDB4A29B316708A759F204DC8C
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000118.ldb, No Action By User, 215, 786316, , , , , E31BA7A630273553D6F85DA90A3D03D1, 2E59A50FBB83BD91817CC9F067896C42A12A62C80D84D8ABD4A3246A95E25B49
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000120.ldb, No Action By User, 215, 786316, , , , , 4A12A9BAB755858E0FBF7B38A2E1C3A7, 6030F202C23B7A6CFA8B0067ED53265D5B452D60A52420AE35644F7207591D53
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000121.log, No Action By User, 215, 786316, , , , , 79D0E23D4E7DFF3AEF7E0D29A9CAAC22, 95B57EFB00460300D951B44E1B9BE7CE2BF6EC60FEC2DE98549120BFABD4BB01
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000122.ldb, No Action By User, 215, 786316, , , , , 7F8BF57B4682B6AFE5EB575BAFA018EE, 1DDDD15E4C449B965FC9A2199E40F3B47F7CA65B432973B02E918851B544ACC8
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\CURRENT, No Action By User, 215, 786316, , , , , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\LOCK, No Action By User, 215, 786316, , , , , , 
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\LOG, No Action By User, 215, 786316, , , , , F6FBBCA77E7745507F7B586D021F3705, 78C1703DCF7A626AFCF8C60975628B0DB6495E6DAF416F6AC8411BA6C3CFCD15
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\LOG.old, No Action By User, 215, 786316, , , , , B981ED4852834A00BA04C5B141457184, 61CB5CE16AD0F91050EF581614B0FB40804F867D456BC9E0665E52EC3A89C68A
PUP.Optional.Spigot.PN, C:\Users\Mark Graham\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 215, 786316, , , , , 9FA7793120EAEA71AC523DF68E0B07B0, 190F6DD6C750FE2028CA15856DF5BB762293DC1B48BA485E3C85C2D2E7CD4000
PUP.Optional.Spigot.PN, C:\USERS\MARK GRAHAM\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 2\Secure Preferences, No Action By User, 215, 786316, 1.0.38173, , ame, , 5245CD4E24FA67E6F3615BADFF703084, 3A24EF48D3CAAB8B095DDE1798FC33AE6E827C27E10493C278B431F1033D67F5

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

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