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Strange outbound RTP detection involving Microsoft Zune Video

uhoh-hotdog
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uhoh-hotdog

uhoh-hotdog

Posted
Posted

Hello everyone,

Two days ago I got a weird pop-up from Malwarebytes stating that "Video.UI.exe" tried to make an outbound connection to "webfeer.com" which is apparently some sort of sketchy proxy site. It looks like this executable is a legitimate Microsoft app, part of their preinstalled "Zune Video" thing. I've attached the log file to this post.

Out of an abundance of caution, I did a full scan of my computer with Malwarebytes, Windows Defender and Sophos and got nothing. I also went ahead and just uninstalled the app itself for the hell of it since I have never used it.

I haven't noticed any other strange behavior with my computer, nothing eating the CPU or the network and it only tried to connect once.

Do I need to nuke my computer over this?

Thanks!

what.txt

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kevinf80

kevinf80

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Posted (edited)

Hiya uhoh-hotdog and welcom to Malwarebytes,

Lets get some logs and check your system, continue with the following:

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....

 

Edited by kevinf80
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uhoh-hotdog

uhoh-hotdog

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Absofruitly

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/15/21
Scan Time: 7:12 AM
Log File: a57b5a76-8587-11eb-83a0-1c697a352dd8.json

-Software Information-
Version: 4.3.0.98
Components Version: 1.0.1173
Update Package Version: 1.0.38185
License: Premium

-System Information-
OS: Windows 10 (Build 19042.867)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 361881
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 2 min, 53 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

# -------------------------------
# Malwarebytes AdwCleaner 8.1.0.0
# -------------------------------
# Build:    02-15-2021
# Database: 2021-03-09.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    03-15-2021
# Duration: 00:00:01
# OS:       Windows 10 Home
# Cleaned:  16
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

Deleted       Preinstalled.AcerCareCenter   Folder   C:\Program Files (x86)\ACER\CARE CENTER
Deleted       Preinstalled.AcerCareCenter   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{8FEE8CA0-4F66-4935-8194-73853E497664}
Deleted       Preinstalled.AcerCareCenter   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{8FEE8CA0-4F66-4935-8194-73853E497664}
Deleted       Preinstalled.AcerCareCenter   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{D58FAC0E-EF76-48F9-A4D4-E4A20DB5BD66}
Deleted       Preinstalled.AcerCareCenter   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\ACCAgent
Deleted       Preinstalled.AcerCareCenter   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\ACCBackgroundApplication
Deleted       Preinstalled.AcerCareCenter   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{AFB52E98-7597-4484-9202-58F0FD3512ED}
Deleted       Preinstalled.AcerCareCenter   Task   C:\Windows\System32\Tasks\ACCAGENT
Deleted       Preinstalled.AcerCareCenter   Task   C:\Windows\System32\Tasks\ACCBACKGROUNDAPPLICATION
Deleted       Preinstalled.AcerConfigurationManager   Folder   C:\Program Files (x86)\ACER\AMUNDSEN\2.1.16258
Deleted       Preinstalled.AcerConfigurationManager   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{41D726A2-A3C0-4BCF-90AB-4DF960241069}
Deleted       Preinstalled.AcerConfigurationManager   Registry   HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AcerCMUpdateTask2.1.16258
Deleted       Preinstalled.AcerConfigurationManager   Registry   HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{414D554E-4453-454E-0201-000000016258}
Deleted       Preinstalled.AcerConfigurationManager   Task   C:\Windows\System32\Tasks\ACERCMUPDATETASK2.1.16258
Deleted       Preinstalled.AcerJumpstart   Folder   C:\Program Files (x86)\ACER\ACER JUMPSTART
Deleted       Preinstalled.AcerUpdater   Folder   C:\ProgramData\ACER\ACER UPDATER


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [5584 octets] - [13/03/2021 11:51:03]
AdwCleaner[C00].txt - [3424 octets] - [13/03/2021 11:52:52]
AdwCleaner[S01].txt - [3457 octets] - [13/03/2021 11:53:52]
AdwCleaner[S02].txt - [3518 octets] - [15/03/2021 07:31:39]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C02].txt ##########

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 14-03-2021
Ran by Admin (administrator) on DESKTOP-AAO024Q (Acer Aspire TC-865) (15-03-2021 07:35:29)
Running from C:\Users\dly57\Downloads
Loaded Profiles: Admin
Platform: Windows 10 Home Version 20H2 19042.867 (X64) Language: English (United States)
Default browser: FF
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Intel(R) Rapid Storage Technology -> Intel Corporation) C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel(R) Rapid Storage Technology -> Intel Corporation) C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
(Kaspersky Lab JSC -> AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 1.0.5\safekids.exe
(Kaspersky Lab JSC -> AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 1.0.5\safekidsui.exe
(Malwarebytes Inc -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
(Malwarebytes Inc -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
(Malwarebytes Inc -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
(Microsoft Corporation -> Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe
(Microsoft Corporation -> Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe
(Microsoft Corporation -> Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\smartscreen.exe
(Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2102.3-0\MsMpEng.exe
(Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2102.3-0\NisSrv.exe
(Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Windows\System32\RtkAudUService64.exe

==================== Registry (Whitelisted) ===================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [IAStorIcon] => C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [318920 2019-03-25] (Intel(R) Rapid Storage Technology -> Intel Corporation)
HKLM\...\Run: [RtkAudUService] => C:\Windows\System32\RtkAudUService64.exe [833824 2019-01-30] (Realtek Semiconductor Corp. -> Realtek Semiconductor)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard Company -> Hewlett-Packard)
HKU\S-1-5-21-2279613132-4225236067-1800502826-1001\...\Run: [OpenDNS Updater] => C:\Program Files (x86)\OpenDNS Updater\OpenDNSUpdater.exe [839680 2010-06-16] () [File not signed]
HKU\S-1-5-21-2279613132-4225236067-1800502826-1001\...\Run: [com.squirrel.Teams.Teams] => C:\Users\dly57\AppData\Local\Microsoft\Teams\Update.exe [2452664 2020-12-07] (Microsoft 3rd Party Application Component -> Microsoft Corporation)
HKU\S-1-5-21-2279613132-4225236067-1800502826-1002\...\Run: [OpenDNS Updater] => C:\Program Files (x86)\OpenDNS Updater\OpenDNSUpdater.exe [839680 2010-06-16] () [File not signed]
HKU\S-1-5-21-2279613132-4225236067-1800502826-1003\...\RunOnce: [Delete Cached Update Binary] => C:\WINDOWS\system32\cmd.exe /q /c del /q "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\Update\OneDriveSetup.exe"
HKU\S-1-5-21-2279613132-4225236067-1800502826-1003\...\RunOnce: [Delete Cached Standalone Update Binary] => C:\WINDOWS\system32\cmd.exe /q /c del /q "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\StandaloneUpdater\OneDriveSetup.exe"
HKU\S-1-5-21-2279613132-4225236067-1800502826-1003\...\RunOnce: [Uninstall 21.016.0124.0003\amd64] => C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.016.0124.0003\amd64"
HKU\S-1-5-21-2279613132-4225236067-1800502826-1003\...\RunOnce: [Uninstall 21.016.0124.0003] => C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Admin\AppData\Local\Microsoft\OneDrive\21.016.0124.0003"
HKLM\...\Print\Monitors\HP Discovery Port Monitor (HP ENVY 4510 series): C:\WINDOWS\system32\HPDiscoPME811.dll [807432 2015-03-09] (Hewlett Packard -> Hewlett-Packard Development Company, LP)
HKLM\...\Print\Monitors\HP E811 Status Monitor: C:\WINDOWS\system32\hpinkstsE811LM.dll [392232 2016-02-22] (Hewlett Packard -> Hewlett-Packard Development Company, LP)
HKLM\Software\Microsoft\Active Setup\Installed Components: [{8A69D345-D564-463c-AFF1-A69D9E530F96}] -> C:\Program Files (x86)\Google\Chrome\Application\89.0.4389.82\Installer\chrmstp.exe [2021-03-12] (Google LLC -> Google LLC)
Startup: C:\Users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Monitor Ink Alerts - HP ENVY 4510 series.lnk [2021-03-13]
ShortcutAndArgument: Monitor Ink Alerts - HP ENVY 4510 series.lnk -> C:\WINDOWS\system32\RunDll32.exe => "C:\Program Files\HP\HP ENVY 4510 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=TH6153J04N068H;CONNECTION=USB;MONITOR=1;
GroupPolicy: Restriction ? <==== ATTENTION
Policies: C:\ProgramData\NTUSER.pol: Restriction <==== ATTENTION

==================== Scheduled Tasks (Whitelisted) ============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {09D9C69A-A1BC-4967-B84F-D4D271EADFAF} - System32\Tasks\Microsoft\Office\Office Feature Updates => C:\Program Files\Microsoft Office\root\Office16\sdxhelper.exe [141136 2021-03-12] (Microsoft Corporation -> Microsoft Corporation)
Task: {1A9FA948-2644-4197-8944-249871BF3519} - System32\Tasks\Microsoft\Windows\RemoteApp and Desktop Connections Update\David\Update connections => %SYSTEMROOT%\System32\RUNDLL32 tsworkspace,TaskUpdateWorkspaces2
Task: {250C581E-2FD4-404F-87B8-5083911394FA} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance => C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2102.3-0\MpCmdRun.exe [566376 2021-03-06] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {3FD4997E-1B5D-4194-83BD-688DD7A2C120} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cleanup => C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2102.3-0\MpCmdRun.exe [566376 2021-03-06] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {45E6BEE7-B8AC-494E-863A-62CC0E06AEBB} - System32\Tasks\Software Update Application => C:\ProgramData\OEM\UpgradeTool\ListCheck.exe [473904 2019-07-03] (Acer Incorporated -> Acer Incorporated)
Task: {486F4D68-02D5-4FA6-B5F5-904C16CE8236} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan => C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2102.3-0\MpCmdRun.exe [566376 2021-03-06] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {73DA84BF-FB72-45E3-B206-0F5BB16E7618} - System32\Tasks\Mozilla\Firefox Default Browser Agent 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\default-browser-agent.exe [694256 2021-03-12] (Mozilla Corporation -> Mozilla Foundation)
Task: {7C32995B-8CB4-4A51-9C0B-1FDD95D10686} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Verification => C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2102.3-0\MpCmdRun.exe [566376 2021-03-06] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {7FF4C76E-2F65-44C8-9D1E-A8DA406F61E1} - System32\Tasks\EOSv3 Scheduler onLogOn => C:\Users\dly57\Downloads\esetonlinescanner.exe [15019488 2021-03-14] (ESET, spol. s r.o. -> ESET spol. s r.o.)
Task: {861896EA-6030-4610-A18C-1A15302DEEBB} - System32\Tasks\Microsoft\Office\Office Automatic Updates 2.0 => C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe [23079792 2021-03-05] (Microsoft Corporation -> Microsoft Corporation)
Task: {91AFE95E-1475-4267-B053-9EBD8E02429F} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [156104 2020-04-07] (Google LLC -> Google LLC)
Task: {A7691146-CD5F-456F-983C-7AE91463EECD} - System32\Tasks\ACC => C:\Program Files (x86)\Acer\Care Center\LiveUpdateChecker.exe
Task: {AD274CCD-8E59-4F99-8771-132147F17992} - System32\Tasks\Microsoft\Windows\RemoteApp and Desktop Connections Update\David\Report update status => %SYSTEMROOT%\System32\RUNDLL32 tsworkspace,WorkspaceStatusNotify2
Task: {B46D935D-EA9A-4B72-B2BB-3428F4D6B287} - System32\Tasks\Oem\AcerJumpstartTask => C:\Program Files (x86)\Acer\Acer Jumpstart\hermes.exe
Task: {CB9D0CEA-622E-42F1-B28E-0FCBDEB9B37D} - System32\Tasks\Microsoft\Windows\RemoteApp and Desktop Connections Update\David\Start Workspace Runtime at logon => {4F1DFCA6-3AAD-48E1-8406-4BC21A501D7C} C:\WINDOWS\system32\wksprt.exe [450048 2021-01-13] (Microsoft Windows -> Microsoft Corporation)
Task: {D6356218-72CA-40FA-83EF-846C170D7E6D} - System32\Tasks\Microsoft\Office\Office Feature Updates Logon => C:\Program Files\Microsoft Office\root\Office16\sdxhelper.exe [141136 2021-03-12] (Microsoft Corporation -> Microsoft Corporation)
Task: {D891A8C0-F4E6-475C-8CB9-6A4BF55A544D} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [156104 2020-04-07] (Google LLC -> Google LLC)
Task: {E0E85B63-96D6-4BA5-BF68-C577BFE8CF2A} - System32\Tasks\EOSv3 Scheduler onTime => C:\Users\dly57\Downloads\esetonlinescanner.exe [15019488 2021-03-14] (ESET, spol. s r.o. -> ESET spol. s r.o.)
Task: {EAAFA8D6-FB02-44FA-8B3E-164B40638AF5} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe [23079792 2021-03-05] (Microsoft Corporation -> Microsoft Corporation)
Task: {FAEEB33F-25F9-47E9-8071-38716EEE971A} - System32\Tasks\Microsoft\Office\Office Subscription Maintenance => C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonx64\Microsoft Shared\Office16\OLicenseHeartbeat.exe [1511320 2021-03-12] (Microsoft Corporation -> Microsoft Corporation)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)


==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Hosts: There are more than one entry in Hosts. See Hosts section of Addition.txt
Tcpip\Parameters: [DhcpNameServer] 24.48.160.2 24.48.160.3
Tcpip\..\Interfaces\{1463bc4b-f938-449f-89f9-b5da8e7cadd0}: [NameServer] 208.67.222.222,208.67.220.220
Tcpip\..\Interfaces\{1463bc4b-f938-449f-89f9-b5da8e7cadd0}: [DhcpNameServer] 24.48.160.2 24.48.160.3
Tcpip\..\Interfaces\{2dd5c638-5707-40db-a706-f4c1967a42c1}: [DhcpNameServer] 192.168.1.1

Edge:
=======
Edge DefaultProfile: Default
Edge Profile: C:\Users\Admin\AppData\Local\Microsoft\Edge\User Data\Default [2021-03-15]

FireFox:
========
FF DefaultProfile: ld50psmx.default
FF ProfilePath: C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\ld50psmx.default [2020-10-11]
FF ProfilePath: C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\dnpnmnzt.default-release [2021-03-15]
FF Homepage: Mozilla\Firefox\Profiles\dnpnmnzt.default-release -> google.com
FF Extension: (English (US) Language Pack) - C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\dnpnmnzt.default-release\Extensions\langpack-en-US@firefox.mozilla.org.xpi [2021-03-01]
FF Extension: (uBlock Origin) - C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\dnpnmnzt.default-release\Extensions\uBlock0@raymondhill.net.xpi [2021-03-13]
FF Extension: (Amazon Assistant for Firefox) - C:\Program Files\Mozilla Firefox\distribution\extensions\abb-acer@amazon.com.xpi [2019-05-14] [UpdateUrl:hxxps://s3-us-west-2.amazonaws.com/ubp-ubpextension-us-prod/vendor-update/firefox/acer1/updates.json]
FF Extension: (English (US) Language Pack) - C:\Program Files\Mozilla Firefox\distribution\extensions\langpack-en-US@firefox.mozilla.org.xpi [2019-05-14]
FF Extension: (Mozilla Partner Defaults) - C:\Program Files\Mozilla Firefox\distribution\extensions\partnerdefaults@mozilla.com [2020-12-22] [Legacy]
FF Plugin: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office\root\Office16\NPSPWRAP.DLL [2021-03-06] (Microsoft Corporation -> Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\NPSPWRAP.DLL [2021-03-06] (Microsoft Corporation -> Microsoft Corporation)
FF ExtraCheck: C:\Program Files\mozilla firefox\defaults\pref\kl_prefs_62fbb8f7_c917_4cf7_957a_aad2b8fa768c.js [2021-03-09] <==== ATTENTION (Points to *.cfg file)
FF ExtraCheck: C:\Program Files\mozilla firefox\kl_config_62fbb8f7_c917_4cf7_957a_aad2b8fa768c.cfg [2021-03-09] <==== ATTENTION

==================== Services (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 ClickToRunSvc; C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe [8988552 2021-03-05] (Microsoft Corporation -> Microsoft Corporation)
R2 MBAMService; C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe [7456464 2020-12-16] (Malwarebytes Inc -> Malwarebytes)
R2 SafeKids1.0.5; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 1.0.5\safekids.exe [607520 2021-01-29] (Kaspersky Lab JSC -> AO Kaspersky Lab)
R3 WdNisSvc; C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2102.3-0\NisSrv.exe [2483624 2021-03-06] (Microsoft Windows Publisher -> Microsoft Corporation)
R2 WinDefend; C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2102.3-0\MsMpEng.exe [128392 2021-03-06] (Microsoft Windows Publisher -> Microsoft Corporation)
S2 ACCSvc; "C:\Program Files (x86)\Acer\Care Center\ACCSvc.exe" [X]

===================== Drivers (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 AppleLowerFilter; C:\WINDOWS\System32\drivers\AppleLowerFilter.sys [35976 2020-10-09] (WDKTestCert build,132303256403278908 -> Apple Inc.)
S3 BthA2dp; C:\WINDOWS\System32\drivers\BthA2dp.sys [279040 2019-12-07] (Microsoft Corporation) [File not signed]
R1 ESProtectionDriver; C:\WINDOWS\system32\drivers\mbae64.sys [153312 2020-12-16] (Malwarebytes Corporation -> Malwarebytes)
R1 klfltks; C:\WINDOWS\system32\DRIVERS\klfltks.sys [528696 2021-01-29] (Kaspersky Lab JSC -> AO Kaspersky Lab)
R1 klifks; C:\WINDOWS\System32\DRIVERS\klifks.sys [986936 2021-01-29] (Kaspersky Lab JSC -> AO Kaspersky Lab)
R1 klwtpks; C:\WINDOWS\system32\DRIVERS\klwtpks.sys [251192 2021-01-29] (Kaspersky Lab JSC -> AO Kaspersky Lab)
R0 MBAMChameleon; C:\WINDOWS\System32\Drivers\MbamChameleon.sys [220616 2021-02-19] (Malwarebytes Inc -> Malwarebytes)
S0 MbamElam; C:\WINDOWS\System32\DRIVERS\MbamElam.sys [19912 2020-12-16] (Microsoft Windows Early Launch Anti-malware Publisher -> Malwarebytes)
R3 MBAMFarflt; C:\WINDOWS\System32\DRIVERS\farflt.sys [198248 2021-03-15] (Malwarebytes Inc -> Malwarebytes)
R3 MBAMProtection; C:\WINDOWS\system32\DRIVERS\mbam.sys [77496 2021-03-15] (Malwarebytes Inc -> Malwarebytes)
R3 MBAMSwissArmy; C:\WINDOWS\System32\Drivers\mbamswissarmy.sys [248992 2021-03-13] (Malwarebytes Inc -> Malwarebytes)
R3 MBAMWebProtection; C:\WINDOWS\system32\DRIVERS\mwac.sys [142416 2021-03-15] (Malwarebytes Inc -> Malwarebytes)
S0 WdBoot; C:\WINDOWS\System32\drivers\wd\WdBoot.sys [49544 2021-03-06] (Microsoft Windows Early Launch Anti-malware Publisher -> Microsoft Corporation)
R0 WdFilter; C:\WINDOWS\System32\drivers\wd\WdFilter.sys [420088 2021-03-06] (Microsoft Windows -> Microsoft Corporation)
R3 WdNisDrv; C:\WINDOWS\System32\drivers\wd\WdNisDrv.sys [72952 2021-03-06] (Microsoft Windows -> Microsoft Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One month (created) (Whitelisted) =========

(If an entry is included in the fixlist, the file/folder will be moved.)

2021-03-15 10:28 - 2021-03-15 10:28 - 099352576 _____ C:\WINDOWS\system32\config\SOFTWARE
2021-03-15 10:26 - 2021-03-15 10:28 - 000000000 ____D C:\WINDOWS\Microsoft Antimalware
2021-03-15 07:35 - 2021-03-15 07:35 - 000017924 _____ C:\Users\dly57\Downloads\FRST.txt
2021-03-15 07:34 - 2021-03-15 07:35 - 000000000 ____D C:\FRST
2021-03-15 07:32 - 2021-03-15 07:32 - 000000000 ____D C:\Users\dly57\Documents\New folder
2021-03-15 07:28 - 2021-03-15 07:28 - 000198248 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\farflt.sys
2021-03-15 07:28 - 2021-03-15 07:28 - 000142416 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\mwac.sys
2021-03-15 07:28 - 2021-03-15 07:28 - 000077496 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\mbam.sys
2021-03-15 07:24 - 2021-03-15 07:25 - 000003804 _____ C:\WINDOWS\system32\Tasks\EOSv3 Scheduler onLogOn
2021-03-15 07:24 - 2021-03-15 07:25 - 000003362 _____ C:\WINDOWS\system32\Tasks\EOSv3 Scheduler onTime
2021-03-15 07:19 - 2021-03-15 07:19 - 000001140 _____ C:\Users\Admin\Desktop\ESET Online Scanner.lnk
2021-03-15 07:15 - 2021-03-15 07:18 - 000001268 _____ C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ESET Online Scanner.lnk
2021-03-15 07:15 - 2021-03-15 07:15 - 000000000 ____D C:\Users\Admin\AppData\Local\ESET
2021-03-15 07:12 - 2021-03-15 07:12 - 002300928 _____ (Farbar) C:\Users\dly57\Downloads\FRST64.exe
2021-03-14 20:41 - 2021-03-14 20:41 - 000000000 _____ C:\Users\dly57\Downloads\RogueKiller_portable64.exe
2021-03-14 20:40 - 2021-03-14 20:40 - 003333904 _____ (Trend Micro Inc.) C:\Users\dly57\Downloads\HousecallLauncher64.exe
2021-03-14 15:23 - 2021-03-14 15:23 - 186465800 _____ (Sophos Limited) C:\Users\dly57\Downloads\Sophos Virus Removal Tool.exe
2021-03-14 12:43 - 2021-03-14 12:43 - 015019488 _____ (ESET spol. s r.o.) C:\Users\dly57\Downloads\esetonlinescanner.exe
2021-03-14 12:43 - 2021-03-14 12:43 - 000000782 _____ C:\Users\dly57\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ESET Online Scanner.lnk
2021-03-14 12:43 - 2021-03-14 12:43 - 000000000 ____D C:\Users\dly57\AppData\Local\ESET
2021-03-13 12:58 - 2021-03-13 13:12 - 000000000 ____D C:\WINDOWS\CryptoGuard
2021-03-13 12:55 - 2021-03-13 13:10 - 000000000 ____D C:\ProgramData\Sophos
2021-03-13 12:50 - 2021-03-13 12:52 - 000000000 ____D C:\AdwCleaner
2021-03-13 12:50 - 2021-03-13 12:50 - 008463216 _____ (Malwarebytes) C:\Users\Admin\Downloads\adwcleaner_8.1.exe
2021-03-13 12:49 - 2021-03-13 12:49 - 307274360 _____ (Sophos Limited) C:\Users\Admin\Downloads\SophosInstall.exe
2021-03-13 12:04 - 2021-03-13 12:04 - 000007603 _____ C:\Users\Admin\AppData\Local\Resmon.ResmonCfg
2021-03-12 13:57 - 2021-03-12 13:57 - 000000000 ____D C:\WINDOWS\system32\Tasks\Mozilla
2021-03-12 12:20 - 2021-03-12 12:27 - 000234068 _____ C:\WINDOWS\ntbtlog.txt
2021-03-12 12:12 - 2021-03-12 12:14 - 000000809 _____ C:\Users\dly57\Desktop\what.txt
2021-03-11 09:25 - 2021-03-11 09:25 - 002755584 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\mshtml.tlb
2021-03-11 09:25 - 2021-03-11 09:25 - 002755584 _____ (Microsoft Corporation) C:\WINDOWS\system32\mshtml.tlb
2021-03-11 09:25 - 2021-03-11 09:25 - 001822272 _____ (Microsoft Corporation) C:\WINDOWS\system32\winload.efi
2021-03-11 09:25 - 2021-03-11 09:25 - 001394024 _____ (Microsoft Corporation) C:\WINDOWS\system32\winresume.efi
2021-03-11 09:25 - 2021-03-11 09:25 - 001314128 _____ (Microsoft Corporation) C:\WINDOWS\system32\SecConfig.efi
2021-03-11 09:25 - 2021-03-11 09:25 - 001163776 _____ C:\WINDOWS\system32\MBR2GPT.EXE
2021-03-11 09:25 - 2021-03-11 09:25 - 000707016 _____ C:\WINDOWS\system32\TextShaping.dll
2021-03-11 09:25 - 2021-03-11 09:25 - 000611952 _____ C:\WINDOWS\SysWOW64\TextShaping.dll
2021-03-11 09:25 - 2021-03-11 09:25 - 000231248 _____ C:\WINDOWS\system32\containerdevicemanagement.dll
2021-03-11 09:25 - 2021-03-11 09:25 - 000091136 _____ C:\WINDOWS\system32\Drivers\cimfs.sys
2021-03-11 09:25 - 2021-03-11 09:25 - 000011359 _____ C:\WINDOWS\system32\DrtmAuthTxt.wim
2021-03-09 15:04 - 2021-03-09 15:04 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kaspersky Safe Kids
2021-03-09 15:04 - 2021-03-09 15:04 - 000000000 ____D C:\ProgramData\Kaspersky Lab
2021-03-09 15:04 - 2021-03-09 15:04 - 000000000 ____D C:\Program Files (x86)\Kaspersky Lab
2021-03-09 15:04 - 2021-01-29 01:09 - 000986936 _____ (AO Kaspersky Lab) C:\WINDOWS\system32\Drivers\klifks.sys
2021-03-09 15:04 - 2021-01-29 01:09 - 000528696 _____ (AO Kaspersky Lab) C:\WINDOWS\system32\Drivers\klfltks.sys
2021-03-09 15:02 - 2021-03-09 15:02 - 002730728 _____ (Kaspersky) C:\Users\Admin\Downloads\setup_1.0.5.1360.exe

==================== One month (modified) ==================

(If an entry is included in the fixlist, the file/folder will be moved.)

2021-03-15 07:35 - 2020-10-11 09:31 - 000000000 ____D C:\Users\Admin\AppData\LocalLow\Mozilla
2021-03-15 07:35 - 2020-01-16 04:02 - 000000000 ____D C:\ProgramData\Mozilla
2021-03-15 07:34 - 2020-11-10 19:54 - 000003380 _____ C:\WINDOWS\system32\Tasks\OneDrive Standalone Update Task-S-1-5-21-2279613132-4225236067-1800502826-1003
2021-03-15 07:34 - 2020-11-10 19:50 - 000002371 _____ C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2021-03-15 07:34 - 2020-10-10 21:10 - 000000000 ___RD C:\Users\Admin\OneDrive
2021-03-15 07:33 - 2020-11-10 19:58 - 000842418 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2021-03-15 07:33 - 2019-12-07 04:13 - 000000000 ____D C:\WINDOWS\INF
2021-03-15 07:32 - 2020-01-16 03:59 - 000000000 ____D C:\ProgramData\Acer
2021-03-15 07:32 - 2020-01-16 03:59 - 000000000 ____D C:\Program Files (x86)\Acer
2021-03-15 07:30 - 2020-10-10 21:08 - 000000000 __SHD C:\Users\Admin\IntelGraphicsProfiles
2021-03-15 07:30 - 2019-12-07 04:14 - 000000000 ____D C:\ProgramData\regid.1991-06.com.microsoft
2021-03-15 07:28 - 2020-11-10 19:54 - 000000006 ____H C:\WINDOWS\Tasks\SA.DAT
2021-03-15 07:28 - 2020-11-10 19:50 - 000008192 ___SH C:\DumpStack.log.tmp
2021-03-15 07:25 - 2020-11-10 19:50 - 000000000 ____D C:\Users\dly57
2021-03-15 07:25 - 2019-12-07 04:03 - 001048576 _____ C:\WINDOWS\system32\config\BBI
2021-03-15 07:19 - 2020-08-12 22:51 - 000000000 ____D C:\Program Files\File Shredder
2021-03-15 07:14 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\AppReadiness
2021-03-15 07:13 - 2020-04-07 10:43 - 000000000 ____D C:\Users\dly57\AppData\LocalLow\Mozilla
2021-03-15 07:07 - 2020-11-10 19:50 - 000000000 ____D C:\WINDOWS\system32\SleepStudy
2021-03-14 21:32 - 2020-06-20 23:27 - 000002442 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Edge.lnk
2021-03-14 21:32 - 2020-06-20 23:27 - 000002280 _____ C:\ProgramData\Desktop\Microsoft Edge.lnk
2021-03-14 21:32 - 2019-12-07 04:14 - 000000000 ___HD C:\Program Files\WindowsApps
2021-03-14 19:26 - 2020-08-23 13:38 - 000000000 ____D C:\Users\Family\AppData\Local\CrashDumps
2021-03-14 19:26 - 2020-04-07 10:53 - 000000000 __SHD C:\Users\Family\IntelGraphicsProfiles
2021-03-14 14:08 - 2020-04-07 10:56 - 000000000 ____D C:\Users\Family\AppData\LocalLow\Mozilla
2021-03-13 19:54 - 2020-04-07 10:40 - 000000000 ____D C:\Users\dly57\AppData\Local\Packages
2021-03-13 17:10 - 2020-12-16 11:22 - 000248992 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\mbamswissarmy.sys
2021-03-13 17:09 - 2020-10-20 22:17 - 000000000 ____D C:\Users\Admin\AppData\Local\D3DSCache
2021-03-13 13:23 - 2020-10-10 21:08 - 000000000 ____D C:\Users\Admin\AppData\Local\Packages
2021-03-13 13:09 - 2019-12-07 04:14 - 000000000 ___HD C:\WINDOWS\ELAMBKUP
2021-03-13 13:08 - 2020-10-20 22:16 - 000000000 ____D C:\Users\Admin\AppData\Local\CrashDumps
2021-03-13 12:52 - 2019-03-18 23:52 - 000000000 ____D C:\WINDOWS\system32\Tasks_Migrated
2021-03-12 17:05 - 2020-04-07 10:46 - 000000000 ____D C:\Users\dly57\AppData\Local\D3DSCache
2021-03-12 16:33 - 2020-04-07 10:53 - 000000000 ____D C:\Users\Family\AppData\Local\Packages
2021-03-12 16:32 - 2020-04-08 12:28 - 000000000 ____D C:\Users\Family\AppData\Local\D3DSCache
2021-03-12 16:29 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\LiveKernelReports
2021-03-12 16:27 - 2020-12-22 10:34 - 000000000 ____D C:\Program Files\Mozilla Firefox
2021-03-12 16:27 - 2020-01-16 04:02 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2021-03-12 16:00 - 2019-12-07 04:03 - 000000000 ____D C:\WINDOWS\CbsTemp
2021-03-12 14:47 - 2020-01-16 04:03 - 000000000 ____D C:\Program Files\Microsoft Office
2021-03-12 14:47 - 2019-12-07 04:14 - 000000000 ____D C:\Program Files\Common Files\microsoft shared
2021-03-12 13:57 - 2020-01-16 04:02 - 000001009 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
2021-03-12 10:45 - 2020-04-07 13:56 - 000002305 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk
2021-03-12 10:45 - 2020-04-07 13:56 - 000002264 _____ C:\ProgramData\Desktop\Google Chrome.lnk
2021-03-11 09:41 - 2020-11-10 19:50 - 000663848 _____ C:\WINDOWS\system32\FNTCACHE.DAT
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ___RD C:\WINDOWS\ImmersiveControlPanel
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\setup
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\oobe
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\Dism
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SystemResources
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\WinBioPlugIns
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\SystemResetPlatform
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\setup
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\oobe
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\Dism
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\Provisioning
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\PolicyDefinitions
2021-03-11 09:40 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\bcastdvr
2021-03-11 09:20 - 2020-11-09 11:16 - 000000000 ___HD C:\$WinREAgent
2021-03-11 08:53 - 2020-04-07 10:44 - 000000000 ____D C:\WINDOWS\system32\MRT
2021-03-11 08:52 - 2020-04-07 10:44 - 131005360 ____C (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2021-03-06 10:17 - 2020-01-16 03:15 - 000000000 ____D C:\WINDOWS\system32\Drivers\wd
2021-02-28 20:02 - 2019-12-07 04:50 - 000000000 ____D C:\WINDOWS\system32\FxsTmp
2021-02-27 11:04 - 2020-11-10 19:54 - 000003380 _____ C:\WINDOWS\system32\Tasks\OneDrive Standalone Update Task-S-1-5-21-2279613132-4225236067-1800502826-1001
2021-02-27 11:04 - 2020-11-10 19:50 - 000002371 _____ C:\Users\dly57\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2021-02-27 11:04 - 2020-04-07 10:41 - 000000000 ___RD C:\Users\dly57\OneDrive
2021-02-26 14:47 - 2020-11-10 19:54 - 000003382 _____ C:\WINDOWS\system32\Tasks\OneDrive Standalone Update Task-S-1-5-21-2279613132-4225236067-1800502826-1002
2021-02-26 14:47 - 2020-11-10 19:50 - 000002374 _____ C:\Users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2021-02-26 14:47 - 2020-04-07 10:54 - 000000000 ___RD C:\Users\Family\OneDrive
2021-02-25 20:24 - 2020-11-24 18:36 - 000003386 _____ C:\WINDOWS\system32\Tasks\MicrosoftEdgeUpdateTaskMachineCore1d6b7c525dae04e
2021-02-25 20:24 - 2020-11-10 19:54 - 000003480 _____ C:\WINDOWS\system32\Tasks\MicrosoftEdgeUpdateTaskMachineUA
2021-02-19 23:31 - 2020-12-16 11:22 - 000220616 _____ (Malwarebytes) C:\WINDOWS\system32\Drivers\MbamChameleon.sys
2021-02-19 15:40 - 2020-09-30 13:09 - 000000000 ____D C:\Program Files\Microsoft Update Health Tools
2021-02-16 22:19 - 2020-04-07 10:41 - 000000000 ____D C:\Users\dly57\AppData\Local\PlaceholderTileLogoFolder
2021-02-15 21:06 - 2020-09-02 15:38 - 000000000 ____D C:\Users\dly57\AppData\Local\CrashDumps

==================== Files in the root of some directories ========

2021-03-13 12:04 - 2021-03-13 12:04 - 000007603 _____ () C:\Users\Admin\AppData\Local\Resmon.ResmonCfg

==================== SigCheck ============================

(There is no automatic fix for files that do not pass verification.)

==================== End of FRST.txt ========================

Addition.txt

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kevinf80

kevinf80

Posted
  • Solution
Posted

Hiya uhoh-hotdog,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply..

Thank you,

Kevin...

fixlist.txt

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uhoh-hotdog

uhoh-hotdog

Posted
  • Author
Posted

Quick question for you, I am running Kapersky Safe Kids for content filtering, I think that explains the group policy restrictions, as well as the "extracheck" for firefox. I know that would look really sketchy otherwise.

Would it be safe for me to just remove those lines for now, or should I uninstall this program and scan with FRST again to be sure?

I really appreciate your help man!

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uhoh-hotdog

uhoh-hotdog

Posted
  • Author
Posted

Attached is the MSERT Log, it would keep getting hung up on a file and would exit.

I looked through the forums and ran a bunch of the standalone scanners you all usually recommend (ESET, Kapersky, Trendmicro and Roguekiller) and they all came back negative. So I think my PC is as clean as it's going to get, thanks for your help!

msert.log

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kevinf80

kevinf80

Posted
Posted

Hiya uhoh-hotdog,

If you are sure... Continue to finish up:

Right click on FRST here: C:\Users\dly57\Downloads\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

Condsider the following:

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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