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Zaki


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Operating System: Win 10 Pro

Memory RAM: 8GB

A very good evening,

I've been reading through the forums on Malwarebytes after deciding to subscribe to the MalwareBytes Premium Anti Malware Application.

I would like if a technical analyst can see the files that are the results of a scan I did with Farbar Recovery Scan Tool (FRST). 

After removing a nasty virus on my system (Neshta), for some reason, my cursor on the monitor has acted like intense work is being done on the PC (the hourglass cursor appears instead of the arrow pointer). When I simply click on Start, or load applications sometimes be fluidity is not as smooth as I would except of my operating system.

Please, allow me to send you the FRST.txt and ADDITION.txt of my scan.

If there is any other way in which you are able to assist me please let me know.

Best Regards,

Zaki

Edited by AdvancedSetup
corrected font issue
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  • Root Admin

Windows Defender is still finding something it believes is part of that infection still. Also, a couple of programs are crashing.

We'll do a few other scans and see if we can get this cleaned up better.

 

STEP 1

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

STEP 2

Then run the following scanner after the Microsoft scanner finishes.

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Thanks

 

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  • Root Admin

Interesting. Neither scanner found the leftover element yet it was listed by Windows Defender

Okay, please run the following scan for me from Kaspersky, and let's see if it finds any leftovers

 

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not. Just take a screenshot if needed.

Thanks

 

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  • Root Admin

Thanks @Zaki123

Let me have you run the following clean-up and maintenance script.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hello, thanks for your message.

Actually, the system is working much better now, Thanks! Really appreciate it!

I just have another important question. Should I deactivate periodic scanning or not for Windows Defender while running MalwareBytes?

Thanks.

 

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  • Root Admin

I see no reason not to allow it to run. There are users that only want to run Malwarebytes but there are also many that like to run Malwarebytes with Windows Defender. There should be no compatibility issues running both Malwarebytes and Windows Defender at the same time.

It does give a second opinion for threats

Please bookmark and read the following as you have time. No need to read all at one or make all the changes. It's information to read and when or where possibly maybe make a change to better protect your computer or your privacy

 

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  • 3 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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