Problem with Malwarebytes privacy - Could not connect to the server

[David_H]

On 3/7/2021 at 9:51 AM, Marijan said:

Hi!

I need help with Malwarebytes privacy. I bought Malwarebytes + VPN for 5 users. Without VPN I can normally use the Internet. When I click to connect on server I get the error:
"Could not connect. Please check your Internet connection and then try again.
My windows is Windows 7. 
Malwarebytes protection function normally but VPN cant connect.

I have the same problem with an identical setup.... Been like this for about 2 weeks after a recent update and I am missing the VPN !!

AdvancedSetup.... Should I follow the same steps you are advising Marijan...? T.I.A.

David_H

[AdvancedSetup]

Hello @David_H

Yes, we need some logs please so that we can try to see what might be causing your issue.

Upload Malwarebytes Support Tool logs offline

Thank you

 

[David_H]

On 3/8/2021 at 5:56 AM, AdvancedSetup said:

Hello @Marijan

Can you please run the following for me and I'll check back with you sometime in the morning.

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

• Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• and save the tool on the desktop.
• If Windows's  SmartScreen block that with a message-window, then
• Click on the MORE INFO spot and over-ride that and allow it to proceed.
• This tool is safe.   Smartscreen is overly sensitive.
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

Thanks

 

 

On 3/7/2021 at 9:51 AM, Marijan said:

Hi!

I need help with Malwarebytes privacy. I bought Malwarebytes + VPN for 5 users. Without VPN I can normally use the Internet. When I click to connect on server I get the error:
"Could not connect. Please check your Internet connection and then try again.
My windows is Windows 7. 
Malwarebytes protection function normally but VPN cant connect.

I have exactly the same problem and the same setup -- Win 7 and the VPN worked fine until a recent upgrade...

Should I follow the same instructions as Marijan?

David

[Porthos]

5 hours ago, David_H said:

Should I follow the same instructions as Marijan?

No please follow the instructions given to you here.

 

21 hours ago, AdvancedSetup said:

Hello @David_H

Yes, we need some logs please so that we can try to see what might be causing your issue.

Upload Malwarebytes Support Tool logs offline

Thank you

 

[David_H]

59 minutes ago, Porthos said:

No please follow the instructions given to you here

Thank you !! Will do!  David