Jump to content

Help, Malware infection but I do not know how to proceed

Go to solution Solved by kevinf80,

Recommended Posts


I have mailed malwarebytes for help but it is taking quite a while and i'm shaking way too much. So i'm going to seek help here for a faster response.

Currently i'm completely stum I have read on the forums about this software called ''FRST'' but i'm afraid if that is the wrong first step. Thank you incase. 




Link to post
Share on other sites

Hello Kirbycap and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 4 from the following link:


Double click on the installer and follow the prompts.

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Let me see those logs in your reply...

Thank you,

Link to post
Share on other sites


Well this ''paranoia'' began with me just scrolling through random folders and eventually seeing ''Thunder Network'' folder.

Which got me worked up because I searched it up and it said that it was a virus. + I was scrolling through the logs for a quick check and I saw this HKU\s1-5-21 thing which also seemed to be a virus. 

This  No File <==== ATTENTION also seems very suspicious or if it's just me getting to worked up. 

Kevin could you possibly tell me what these are? The HKU  & the attention message to get a better understanding.

Link to post
Share on other sites

Hiya Kirbycap,

The entries you refer with "<==== ATTENTION" means an entry that requires attention (Investigation) if "No File" is quoted in the Task list entries then that Task should be deleted as the task is no longer active..

HKU\s1-5-21 is the registry reference to a User, they may also start like this HKU\s1-5-18, HKU\s1-5-19 or HKU\s1-5-20 for other Users.

I fully intend to give a FRST fix to remove all remnant entries and a general clean up of your system, justed wanted to know what you thought was wrong with your system first...

Regarding Thunder Network folder, I did not notice that folder in your logs, did you delete it... It may or may not be suspicious, really depends if you d/l and installed it or it came bundled with other software, P2P etc..

Thank you,

Link to post
Share on other sites

Hey Kevin,

This thunder network folder was deleted instantly I found it in my program data folder & my user folder.

Everything that I remember me my self doing on my computer is just browsing youtube and playing games with friends. It could've been a misstake that I possibly clicked on an ad once or twice. 

Something strange that has happened though is that my keyboard has flipped completely,  when I click on ''A'' for example it opened chrome. 

Thank you. 

Link to post
Share on other sites

The keyboard issue does seem very strange, when pressing A it should just type A or a depending whether caps are on. For keyboard shortcuts usually the Windows key would be selected with the applicable letter, or maybe more keys together "Ctrl - Alt - Delete" etc... If I select windows key and A it opens notifications...

I see from your reply the letter a has been used sveral times, are you saying that Chrome opens everytime a or A is selected..?

Link to post
Share on other sites

Open Control Panel. Go to Hardware and Sound > Devices and Printers > Device Manager.


Note: You can also access Device Manager by doing a quick search.







Once Device Manager is open, expand Keyboards and right-click on your device. Click Uninstall Device.


Restart your computer. Windows will automatically attribute a fresh driver, does that help...?

Link to post
Share on other sites

  • Solution

Hiya Kirbycap,

Thanks for the update, continue with the following to clean up your system...

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.


One more scan.....

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply..

Got to go out for couple of hours, will catch up later..

Thank you,



Link to post
Share on other sites

Hiya Kirbycap,

If your PC is running ok there is no further actions needed other than to clean up as follows:

Right click on FRST here: C:\Users\marku\Desktop\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall

That action will remove FRST and all created files and folders...


Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

Condsider the following:

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...


Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image


Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.