Malware keeps coming back.

[WilliamWW]

Hello, my name is William and i've had some issues with my pc lately, files missing and so on. So i went and installed Malwarebytes which successfully caught the malwares, and quarantined them.

But it doesn't take long, after around 5 minutes or so, they are all back, around 18-20 malwares are back causing havoc in my system. And i am unsure on how to handle this. 

The ¨baddies¨ are: Adware.Elex, PUP.Optional.Conduit, PUP.Optional.Linkury and PUP.Optional

I added a typical scan report from my last scan Scan report.txt

Any help would gladly be appreciated.

[kevinf80]

Hello WilliamWW and welcome to Malwarebytes,

Your issue seems to be related to Chrome, try the following:

https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/

Let me know if that makes any difference...

Thank you,

Kevin..

[WilliamWW]

Thank you for the quick reply, i went ahead and followed the instructions, turned sync off and cleared the data. Without turning sync on again i went and did a scan, rebooted the pc, came back and did another scan, this time only 6 malwares popt up: Scan report after sync off and data clean.txt

So i quarantined them, rebooted the pc again, came back and boom, they're all back again Scan report after sync off and data clean 2.0.txt

The sync on the google account has remained turned off throughout this. Would reinstalling google chrome help perhaps?

[kevinf80]

Hiya WilliamWW,

Thanks for the update, seems like a fresh install of Chrome is the way to go...

Make clean install of Google Chrome, see if that clears the issue... If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... For your Passwords go here: https://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/ Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings hit enter... In the new window that opens "Turn Off" option will show, select that option. You will then be given notice of what will be cleared. Checkmark the box that gives an option to clear bookmarks, passwords, history etc. Confirm that action by selecting "Turn Off" tab Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ If you use Google Drive, open the Google folder, right click on Drive and select "Copy" then right click on your Desktop or a folder of choice and select "Paste" to save that folder and its contents. When you successfully saved Google drive go back to Local folder, delete the folder named Google Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Import Passwords... (instructions in second step above) Next, Install Malwarebytes Browser Extension (Free) https://chrome.google.com/webstore/detail/malwarebytes-browser-exte/ihcjicgdanjaechkgeegckofjjedodee Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en If you previously had Google Drive you will nee to download and install again: https://www.google.com/intl/en_rw/drive/download/ When that is completed transfer the contents of the save google drive folder to the new one... Does that help..   Kevin...

[WilliamWW]

Thank you so much Kevin, you've saved me big times with this, when i get some money my way, I'll upgrade to premium for sure, i wish i could do more to return this favor. Feel free to close the thread, its all working now. Thank you.

[kevinf80]

Hiya WilliamWW,

Thanks for the update and kind words..... 

Condsider the following: Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

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