I CANT REMOVE Trojan:Win32/Tiggre!rfn

[Abdel01]

Windows defender says Remediation incomlete

Status failed, This threat or app might not be completely remediated

I tried scanning again but it didnt detect it, I also tried Malwarebytes and it also didnt detect it. I need help fast please.

[Abdel01]

Please someone

[kevinf80]

Hello Abdel01 and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 4 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following:   Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin....

[Abdel01]

Hi Kevin, thanks for replying.

I did the MalwareBytes scan but didnt find anything to garantinue

I did the AdwCleaner scan and this is the log

# -------------------------------
# Malwarebytes AdwCleaner 8.1.0.0
# -------------------------------
# Build:    02-15-2021
# Database: 2021-03-09.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    03-11-2021
# Duration: 00:00:31
# OS:       Windows 10 Pro
# Cleaned:  11
# Failed:   0

***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\ProgramData\Tencent
Deleted       C:\Users\Administrator\AppData\Local\Tencent
Deleted       C:\Users\Administrator\AppData\Roaming\Tencent
Deleted       C:\Users\jana\AppData\Local\Tencent
Deleted       C:\Users\jana\AppData\Roaming\Tencent
Deleted       C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Tencent

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\Software\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Deleted       HKLM\Software\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}
Deleted       HKLM\Software\Classes\METNSD
Deleted       HKLM\Software\Wow6432Node\\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Deleted       HKLM\Software\Wow6432Node\\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.

*************************

[+] Delete IFEO
[+] Delete Prefetch
[+] Delete Tracing Keys
[+] Reset BITS
[+] Reset Windows Firewall
[+] Reset Hosts File
[+] Reset IPSec
[+] Reset Chromium Policies
[+] Reset IE Policies
[+] Reset Proxy Settings
[+] Reset TCP/IP
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [3079 octets] - [30/06/2020 15:57:40]
AdwCleaner[C00].txt - [3228 octets] - [30/06/2020 15:58:11]
AdwCleaner[S01].txt - [2416 octets] - [11/03/2021 18:07:01]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ##########
 

 

Addition.txt

[kevinf80]

Can I also see the primary log from FRST "frst.txt" Logs are saved here: C:\FRST\Logs

[Abdel01]

 

here you are 

FRST.txt Addition.txt

[kevinf80]

Hiya Abdel1,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied:   Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system.... https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply... Thank you, Kevin..

fixlist.txt

[Abdel01]

will this restore my registry or something like that?

[kevinf80]

System files will be checked and restored if necessary... Also general system clean up..

[Abdel01]

i cant use the RUn LIne in the run, it keep telling me it doesnt exist or it cant identify

[kevinf80]

WHat do you mean? are referring to the following line from FRST fix:

Quote

Run FRST or FRST64 and press the Fix button just once and wait.

All that means is to double click on FRST to run the tool...

[Abdel01]

---------------------------------------------------------------------------------------
Microsoft Safety Scanner v1.333, (build 1.333.292.0)
Started On Sat Mar 13 03:48:25 2021

Engine: 1.1.17900.7
Signatures: 1.333.292.0
MpGear: 1.1.16330.1
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Safety Scanner Finished On Sat Mar 13 04:00:04 2021

Return code: 0 (0x0)
 

Fixlog.txt

[kevinf80]

How is your PC responding, any remaining issues or concerns..

[Abdel01]

Em everything seem fine, I already didnt have sumptoms from the beggining i just wanted to ensure that virus is fully gone before anything happens. So is there anything i should do or watch out now? and btw thanks sir for all the help

 

[Abdel01]

should i delete all restore points i have done?

[kevinf80]

Hiya Abdel01,

Yes we just need to clean up as follows:

Right click on FRST here: C:\Users\jana\Downloads\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Condsider the following: Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

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