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No internet, Secured


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For some reason I can not connect to the internet any more - I am getting "No internet, secured" - even when I try to hotspot to my ipad.  

When I check the network settings (All network adapters) I get "Your DNS server might be unavailable"

This is an old work laptop that I only use for personal stuff now - as they gave me a new laptop for work related stuff.  I am not sure if this has caused the issue in that something has been 'turned off' or whether it is a more local problem.  Any ideas on what I can do? Or is there just a simple solution to get this back up and running again?

 

Thank you.

Edited by kristell
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
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Not a bother at all - sometimes it takes a while to get a response, but the folks here are going to be both glad that you got it solved, and curious as to what may have caused the issue in the first place.

At any rate, thanks for at least coming back and posting not only the fact that you had solved the issue, but also how you did so.

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  • Root Admin

Glad the issues seems to be resolved. If you do need further assistance please get us some logs.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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