bpluna1120 Posted March 10, 2021 ID:1443666 Share Posted March 10, 2021 I'm having issues with this. My desktop takes forever to power up. It's very slow. I got this when I was trying to kill the process for AVG, HKLM\System\CurrentControlSet\Services\avgsvc, not sure what to do from here. I have Windows 10. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443668 Share Posted March 10, 2021 Hello @bpluna1120 Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
bpluna1120 Posted March 10, 2021 Author ID:1443670 Share Posted March 10, 2021 Here's the first one. FRST.txt Link to post Share on other sites More sharing options...
bpluna1120 Posted March 10, 2021 Author ID:1443672 Share Posted March 10, 2021 Here's the second. Addition.txt Link to post Share on other sites More sharing options...
bpluna1120 Posted March 10, 2021 Author ID:1443674 Share Posted March 10, 2021 The tool is still doing the scan. I need to go to work. I will check the post in the morning to see if you have further instructions. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443681 Share Posted March 10, 2021 Thanks @bpluna1120 You have multiple versions of security software installed. The scan did not complete so I will need you to run the removals below, then run FRST again and post back the newly completed logs. STEP 1 Download and run the AVG removal toolhttps://www.avg.com/en-us/avg-remover STEP 2 Please at least temporarily uninstall Kaspersky Total Security Go to Control Panel, Programs, Programs and Features STEP 3 Download the Norton Removal tool and run it. For now please do not reinstallhttps://support.norton.com/sp/en/us/home/current/solutions/v60392881?abproduct=home&abversion=current&pvid=f-home STEP 4 Download and run the McAfee antivirus removal toolhttp://service.mcafee.com/FAQDocument.aspx?id=TS101331 STEP 5 Uninstall the following software via the Control Panel as well Bonjour Itibiti RTC STEP 6 Make sure you complete Step 1 - 5 first. Failure to complete steps 1 - 5 will cause STEP 7 to fail. Restart the computer one more time before running STEP 7 below. STEP 7 Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
bpluna1120 Posted March 10, 2021 Author ID:1443849 Share Posted March 10, 2021 avg tool is recommending I run the tool from Windows Safe Mode. Yes to run in safe mode or no to continue as it is? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443853 Share Posted March 10, 2021 Yes, you can run it from Safe Mode Link to post Share on other sites More sharing options...
bpluna1120 Posted March 11, 2021 Author ID:1443868 Share Posted March 11, 2021 Here it is. The tool is still running. Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11, 2021 Root Admin ID:1443869 Share Posted March 11, 2021 What tool is still running? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11, 2021 Root Admin ID:1443870 Share Posted March 11, 2021 It looks like the time-out was reached for that script. FRST should have ended by now it looks like. We'll probably need to start a new smaller script to finish up. Link to post Share on other sites More sharing options...
bpluna1120 Posted March 11, 2021 Author ID:1443872 Share Posted March 11, 2021 It stopped running and closed down. What should I do now? Link to post Share on other sites More sharing options...
bpluna1120 Posted March 11, 2021 Author ID:1443875 Share Posted March 11, 2021 Gotta run. I'll check the post tomorrow. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11, 2021 Root Admin ID:1443884 Share Posted March 11, 2021 Undo settings that don't work the way you want or expect. There is always trade-offs between security and usability Have a good night Link to post Share on other sites More sharing options...
bpluna1120 Posted March 11, 2021 Author ID:1444068 Share Posted March 11, 2021 The computer started up way quicker than before. I think it worked! Thank you so much!!! Link to post Share on other sites More sharing options...
bpluna1120 Posted March 11, 2021 Author ID:1444069 Share Posted March 11, 2021 Can I delete the removal tools? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11, 2021 Root Admin ID:1444072 Share Posted March 11, 2021 We're not quite done yet. I'm on the road at lunch. Be back later to assist Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 12, 2021 Root Admin ID:1444074 Share Posted March 12, 2021 Please run FRST again and click on Scan. Make sure that Addition.txt is checked as well and then post back both new logs Thank you @bpluna1120 Link to post Share on other sites More sharing options...
bpluna1120 Posted March 12, 2021 Author ID:1444084 Share Posted March 12, 2021 FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 12, 2021 Root Admin ID:1444085 Share Posted March 12, 2021 Okay, overall it looks pretty good. If you're satisfied and all looks good on your end then yes, let's go ahead and remove the tools. Right click on FRST and rename it to uninstall.exe when complete right-click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Open AdwCleaner and go to Settings and scroll to the bottom for the Removal option. Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Consider the following: Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Patch My PC, keep all your software up to date - https://patchmypc.com/home-updater#download Bookmark the following link and read and review as you have time: Tips to help protect from infection From there you should be good to go... Link to post Share on other sites More sharing options...
bpluna1120 Posted March 12, 2021 Author ID:1444090 Share Posted March 12, 2021 You're the best! My desktop is definitely much faster now thanks to you. I greatly appreciate you and your time! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 5, 2021 Root Admin ID:1449196 Share Posted April 5, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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