Isaiah1810 Posted March 9, 2021 ID:1443627 Share Posted March 9, 2021 I've been having a problem with a PUP related to Google Chrome that doesn't go away. Frequently I would run Malwarebytes and scan my computer, along with AdwCleaner, and the same PUP keeps showing up no matter how many times I deleted it. I've tried clearing sync data for chrome and uninstalling chrome, and the pup still shows up. I've tried formatting my computer but the PUP showed up again after I redownloaded chrome. I don't know if it showed up when I synced my data again, but regardless this is worrying. The PUP hasn't affected performance, and as far as I know, done anything, but I'm still worried about it. Below I've attached my most recent log from AdwCleaner. Thanks AdwCleaner[C00].txt Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 9, 2021 Author ID:1443629 Share Posted March 9, 2021 Also, when I reset my pc, I chose to keep personal files, so that might mean something. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443647 Share Posted March 10, 2021 Hello @Isaiah1810 Please follow the directions from the following topic and let us know if that corrects the issue for you. Thank you Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 10, 2021 Author ID:1443808 Share Posted March 10, 2021 Thank you for the help so far, I went through the process that you suggested I do, and it worked for a couple hours, but then the PUP appeared again. I don't know which of my two accounts has the PUP connected to it, so I did the process with both accounts. I signed my account out from every device but the one I was using. I did log back into the youtube app on my Iphone, if that means anything. The AVG secure search PUP didn't appear this time interestingly. AdwCleaner[S65].txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443822 Share Posted March 10, 2021 Please run the following steps and post back the logs as an attachment when ready. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. Spoiler Spoiler When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users. Example of Microsoft Edge blocking the download STEP 01 If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Double-click to run the program Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time Please attach the Additions.txt log to your reply as well. On your next reply, you should be attaching frst.txt and additions.txt to your post, every time. Thanks Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 10, 2021 Author ID:1443832 Share Posted March 10, 2021 I did the steps you outlined and here are my logs. Neither Malwarebytes nor adwCleaner found anything, but I think this is because I cleared it out in a previous scan. Thanks once again for the quick replies and the help. FRST.txt Addition.txt MalwerebytesScanResults.txt AdwCleaner[S67].txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443843 Share Posted March 10, 2021 Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 10, 2021 Author ID:1443847 Share Posted March 10, 2021 I followed the steps and ran a malwarebytes and adwcleaner scan, with no detections. Are there any other steps I need to follow or precautions I need to take? I turned back on malwarebytes active web protection after the restart and the fix. MalwerebytesScanResults2.txt AdwCleaner[S68].txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443852 Share Posted March 10, 2021 Can you please post back the FIXLOG.txt file Thank you Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 10, 2021 Author ID:1443854 Share Posted March 10, 2021 Here is my fixlog: Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443856 Share Posted March 10, 2021 Great, looks good. Thanks. How is the computer running now? Are there still any issues with PUP or scanning? Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 11, 2021 Author ID:1443862 Share Posted March 11, 2021 Nope everything's been working fine and my scans come up with no detections! I'm going to wait until tomorrow for a definitive statement, but everything should be good. Thanks again for helping me through this! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11, 2021 Root Admin ID:1443863 Share Posted March 11, 2021 Excellent. Glad to hear and glad I was able to assist you. I'll check back on you again tomorrow then Cheers Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 11, 2021 Author ID:1443962 Share Posted March 11, 2021 I ran a scan on adwcleaner this morning and unfortunately it seems like the PUP is still there. I ran scans later last night but it didn't show up until this morning when I opened my computer. Thank you for your continued support. AdwCleaner[S73].txt Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 11, 2021 Author ID:1443966 Share Posted March 11, 2021 When I did the first step of clearing my chrome sync data, I did it with two different accounts that I use. I think that I'm going to try that process again, but just use 1 of my two accounts. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11, 2021 Root Admin ID:1444064 Share Posted March 11, 2021 We do have a more extensive article on cleaning up Google Chrome Link to post Share on other sites More sharing options...
Isaiah1810 Posted March 14, 2021 Author ID:1444722 Share Posted March 14, 2021 Sorry for being away for so long. I did the steps outlined in the article you sent, and I think that both my accounts and my computer are clean! It's around a day and nothing has shown up in my scans. Thank you so much for your help in guiding me through this process! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 15, 2021 Root Admin ID:1444765 Share Posted March 15, 2021 You're quite welcome. I will go ahead then and close your topic now. Take care and stay safe out there Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 15, 2021 Root Admin ID:1444766 Share Posted March 15, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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