GMP Posted March 9, 2021 ID:1443555 Share Posted March 9, 2021 I am trying to track down a problem on a laptop running Windows 10. The camera was working last night and available before I installed Malwarebytes Premium 4.30 on the laptop. This morning, I went to use the laptop and the camera no longer functions. The error message comes up "No cameras are attached." Is it possible that Malwarebytes has blocked the use of the camera as a security issue? I can't find any setting in Malwarebytes that seems to address this. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 9, 2021 Staff ID:1443556 Share Posted March 9, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted March 9, 2021 ID:1443558 Share Posted March 9, 2021 2 minutes ago, GMP said: Is it possible that Malwarebytes has blocked the use of the camera as a security issue? I can't find any setting in Malwarebytes that seems to address this. It is not one of Malwarebytes capabilities. I suggest going ahead and restarting your computer. Be aware this is patch Tuesday and the normal MS updates are arriving as well. Link to post Share on other sites More sharing options...
GMP Posted March 9, 2021 Author ID:1443567 Share Posted March 9, 2021 11 minutes ago, Porthos said: It is not one of Malwarebytes capabilities. I suggest going ahead and restarting your computer. Be aware this is patch Tuesday and the normal MS updates are arriving as well. Thanks, I appreciate the fast response. This just came back from the Lenovo repair depot and I doubt it has anything to do with Windows. There was a similar (different error message) problem with the camera. We sent it back to Lenovo, and just got it back last night. If it isn't Malwarebytes, it is probably a hardware defect. Sigh..... Link to post Share on other sites More sharing options...
Porthos Posted March 9, 2021 ID:1443571 Share Posted March 9, 2021 4 minutes ago, GMP said: it is probably a hardware defect. Or a driver issue. Link to post Share on other sites More sharing options...
Porthos Posted March 9, 2021 ID:1443572 Share Posted March 9, 2021 But to rule out Malwarebytes, you can right click the icon in the system tray and choose Quit Malwarebytes and try again. Link to post Share on other sites More sharing options...
GMP Posted March 9, 2021 Author ID:1443575 Share Posted March 9, 2021 12 minutes ago, Porthos said: But to rule out Malwarebytes, you can right click the icon in the system tray and choose Quit Malwarebytes and try again. Thanks. I did that, and just did it again. No change in behavior. I wasn't sure if "quit" was as definitive and uninstalling. But no change in behavior, and quit does seem to remove the icon from the system tray. Link to post Share on other sites More sharing options...
Porthos Posted March 9, 2021 ID:1443576 Share Posted March 9, 2021 1 minute ago, GMP said: I wasn't sure if "quit" was as definitive and uninstalling. Quit is good enough with Malwarebytes. It can take a few seconds to stop and close though. Link to post Share on other sites More sharing options...
GMP Posted March 9, 2021 Author ID:1443582 Share Posted March 9, 2021 26 minutes ago, Porthos said: Or a driver issue. I just went into device manager, and at first no camera appeared at all. I refreshed a couple of times, and after jiggling the laptop, then suddenly the camera appeared, but dimmed out. In Device Manager, Properties, the message says "Currently, this hardware device is not connected to the computer: Code 45: " This is the integrated camera for the laptop. I assume this is definitive for some sort of hardware problem. I am reluctant to send it back to them, since they failed to fix it last time. But I don't see any choice. Link to post Share on other sites More sharing options...
Porthos Posted March 9, 2021 ID:1443584 Share Posted March 9, 2021 2 minutes ago, GMP said: I assume this is definitive for some sort of hardware problem. I would agree. 2 minutes ago, GMP said: I am reluctant to send it back to them, since they failed to fix it last time. But I don't see any choice. You could just say the heck with it and get an external USB camera. Less hassle and probably quicker then waiting on Lenovo. I have nothing against Lenovo or any other brand but I always stay away from consumer class and always go business class. Usually better built and faster service when under warranty if needed. Link to post Share on other sites More sharing options...
GMP Posted March 9, 2021 Author ID:1443589 Share Posted March 9, 2021 9 minutes ago, Porthos said: I would agree. You could just say the heck with it and get an external USB camera. Less hassle and probably quicker then waiting on Lenovo. I have nothing against Lenovo or any other brand but I always stay away from consumer class and always go business class. Usually better built and faster service when under warranty if needed. I agree...gave my wife an external USB camera to use the first time it failed, but she complained...what laptops do you consider "business class." We always built our own desktops when I was in the business, assuming most of what was out there wasn't as good as what we could assemble ourselves. But laptops, I have no idea who is building quality out there. Link to post Share on other sites More sharing options...
Porthos Posted March 9, 2021 ID:1443603 Share Posted March 9, 2021 51 minutes ago, GMP said: what laptops do you consider "business class Computers that are sold in the business section of the brand website not the ones from the big box stores. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 10, 2021 Root Admin ID:1443660 Share Posted March 10, 2021 If you can post some logs we can take a look and see if there is something specific causing the issue @GMP Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Al5 Posted August 6, 2022 ID:1527846 Share Posted August 6, 2022 Turns out that the problem with your camera is Microsoft. They have increased protection and now you have to choose to use your camera through the settings screen. Link to post Share on other sites More sharing options...
Porthos Posted August 6, 2022 ID:1527852 Share Posted August 6, 2022 Wow. A comment on a yer old post by a first post user. 1 Link to post Share on other sites More sharing options...
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