malwarebytes stuck on checking for updates for past 2 days...

[mattisjo]

  Hi,

     My Windows 10 PC has been very sluggish lately.  I have Malwarebytes version 4.3.0.98 installed and noticed it has been stuck on checking for updates, since the last time it tried to run the daily scan (March 7th @ 2:00 am).  I saw other cases similar to mine, so I went ahead and ran the Malwarebytes Support Tool to generate a report.  It is attached below.  One more thing - my VPN stopped working as well and I'm wondering if the two problems may be related.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

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Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
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[Porthos]

Your VPN might be interfering. Since you have issues with it as well here is what I suggest.

Uninstall the VPN for now.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

After that,

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

After ALL of the above, Reinstall your VPN.

 Let me know if that clears up the issue or not.

[mattisjo]

Thank you very much - Malwarebytes is now working.  I have yet to re-install my VPN, but went ahead and ran a scan.  It came back clean, which is good, but I had 3 items in quarantine before the removal and reinstall of Malwarebytes.  Will these eventually be caught or maybe they are still in quarantine, but not visible to Malwarebytes?

Thanks again for your help - love your avatar too.  Captain Picard was one of my favorites.

[Porthos]

2 minutes ago, mattisjo said:

but I had 3 items in quarantine before the removal and reinstall of Malwarebytes.

When you did the clean install they were deleted.