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Run time error '372'


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When we started this computer this morning (XP pro SP 3), it took a really long time for the icons to come up. after they did, we could not copy and past, open IE, or install any software that uses Windows installer. We tried to restore to previous good version with the computer saying not available. All safe mode boots go to blue screen of death. When trying to run Malware bytes, this error appears "Runtime error '372' Failed to load control 'vbalgrid from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application." We also cannot access the network or internet.

Here is the Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:41:23 AM, on 10/8/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Dell Support\DSAgnt.exe

C:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\WINDOWS\system32\tcpsvcs.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\system32\sysocmgr.exe

C:\Program Files\OMAX Corporation\OMAX_Layout_and_Make\WinMake.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = creedserve:8080

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKUS\S-1-5-21-1508917720-3923827689-1014521008-1138\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User '?')

O4 - HKUS\S-1-5-21-1508917720-3923827689-1014521008-1138\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (User '?')

O4 - S-1-5-21-1508917720-3923827689-1014521008-1138 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User '?')

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: Microsoft Firewall Client Management.lnk = C:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe

O4 - Global Startup: OMAX_Startup.exe.lnk = C:\Program Files\OMAX Corporation\OMAX_Layout_and_Make\OMAX_Startup.exe

O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {485D813E-EE26-4DF8-9FAF-DEDF2885306E} (NSHelp Class) - http://connectcomputer/ConnectComputer/nshelp.dll

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1168541544031

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1168541581531

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = Creedbilt.local

O17 - HKLM\Software\..\Telephony: DomainName = Creedbilt.local

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = Creedbilt.local

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = Creedbilt.local

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O23 - Service: IPv6 Helper Service (6to4) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Application Management (AppMgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe

O23 - Service: Windows Audio (AudioSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Computer Browser (Browser) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: CryptSvc - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: DHCP Client (Dhcp) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Logical Disk Manager (dmserver) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: DNS Client (Dnscache) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Wired AutoConfig (Dot3svc) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Error Reporting Service (ERSvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: COM+ Event System (EventSystem) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Help and Support (helpsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: HID Input Service (HidServ) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: RIP Listener (Iprip) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Server (lanmanserver) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Workstation (lanmanworkstation) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Network Access Protection Agent (napagent) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Network Connections (Netman) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Removable Storage (NtmsSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Peer Networking Group Authentication (p2pgasvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Peer Networking Identity Manager (p2pimsvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Peer Networking (p2psvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Peer Name Resolution Protocol (PNRPSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Remote Access Connection Manager (RasMan) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Remote Registry (RemoteRegistry) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Secondary Logon (seclogon) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: System Event Notification (SENS) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: System Restore Service (srservice) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Telephony (TapiSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Terminal Services (TermService) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Themes - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Windows Time (w32time) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: WebClient - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Windows Management Instrumentation Driver Extensions (Wmi) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Security Center (wscsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe

O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown owner - C:\WINDOWS\System32\svchost.exe

O23 - Service: Network Provisioning Service (xmlprov) - Unknown owner - C:\WINDOWS\System32\svchost.exe

--

End of file - 13936 bytes

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