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Hi, I am currently having a lot of issues. Whichever folder I am opening, I can see two extra files in that folder, one is a shortcut file with folder name and second is a shortcut file with "My Music" name.

I couldn't even open Malwarebytes,Notepad, Registry Editor via Run (regedit) and MS-Word. Whenever I double clicked to open, nothing happens. It's not even in task manager processes. Once I saw error message about an unknown command.

Yesterday I formatted my C drive to reinstall Windows 7 and I have again installed Malwarebytes and started a threat scan for full system.

Kindly help me in this.

 

 

 

 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png

Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.

Please post the logs  for my review.

Let me know what problems persists.

Wait for further instructions

p.s.
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====

p.s.
If unable to download the program with the compromised computer use a an other computer or a phone.

Copy the downloaded file to the Desktop of the computer.

Execute the file in normal mode. If not possible use Safe Mode.


 

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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