Reinstalled windows

[KThxbye]

Just finished reinstalling windows and I can't log on my device, same device that i've had my license activated...any solutions? It says that i have to stop the license on the other device...but it is the same one! Just a clean windows reinstall....

[Malwarebytes]

***This is an automated reply***

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[Porthos]

3 minutes ago, KThxbye said:

but it is the same one! Just a clean windows reinstall....

You still need to deactivate the old instillation. A new install of Windows looks like a new device to Malwarebytes.

[exile360]

Greetings,

If you haven't done so already, please sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license.  Instructions on doing so can be found in this support article.

Once you're signed in to your account, deactivate your old device/installation under your subscriptions as described in this support article.

Once that is done you should be able to activate your license key on the new Windows installation.

If you already created your account at My.Malwarebytes.com but cannot log into it for some reason, you will need to contact Malwarebytes Support directly for assistance by filling out the web form on this page and they will assist you further.  Please keep in mind that currently it may take 7 or more business days (not including weekends) to receive a response, so please be patient.

Please let us know how it goes and if there is anything else we might assist you with.

Thanks

[KThxbye]

1 minute ago, exile360 said:

Greetings,

If you haven't done so already, please sign up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license.  Instructions on doing so can be found in this support article.

Once you're signed in to your account, deactivate your old device/installation under your subscriptions as described in this support article.

Once that is done you should be able to activate your license key on the new Windows installation.

If you already created your account at My.Malwarebytes.com but cannot log into it for some reason, you will need to contact Malwarebytes Support directly for assistance by filling out the web form on this page and they will assist you further.  Please keep in mind that currently it may take 7 or more business days (not including weekends) to receive a response, so please be patient.

Please let us know how it goes and if there is anything else we might assist you with.

Thanks

done Tyvm! 1-0 for basic reading the damn instructions @_@

[exile360]

Excellent, I'm glad we could help.