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Encrypting File System dialog occurs and I did not request


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I am certain something is on my system.

I used utorrent in the past.

However running the scan on malwarebytes does not find anything.

 

This dialog appeared and googling indicates it could be NOTHING or a virus.

image.png.d4d784b476bb0ca1551ddfaaff7bfa72.png

 

I attached a text file that one site said I run the cipher program but it seemed to be all windows store crap.

I do not find Threat Scan in your UI but Scan and Custom Scan.

I tried both...nothing...

the farbar tool you suggest in this post...

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

chrome tells me to discard it so I do.

I don't want to make things worse.

encryptfound.txt

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Hiya cbuteau and welcome to Malwarebytes,

The image you show is a process after you have initiated an encryption process. If you have important data for example and dont want any one else to see it you can encrypt that data. If you wish to access at a later date it is more secure to create an encryption key to lock that file/folder. When you try to open the file or folder you will be prompted for the key to allow access... Obviously no one else can access that information without the key....

I believe file/folder encryption is only available for Windows Pro versions and above...

https://support.microsoft.com/en-us/windows/how-to-encrypt-a-file-1131805c-47b8-2e3e-a705-807e13c10da7

Thank you,

Kevin..

Edited by kevinf80
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Okay thanks for your response.

I already discovered that with the internet.

The problem is I did not login and say ....encrypt this...

I logged in and this dialog just popped up meaning something told the system to encrypt something.

Which to me tells me that something is plagueing my system...

I have done several full scans and discovered nothing yet...

Please help.

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Hello cbuteau,

Thanks for the update, lets gets some logs and see what is happening with your system..

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 4 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts.

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status... If English is not your primary language right click on FRST, select rename then rename to FRSTEnglish.
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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The first file mb_quarantine.txt I did when the scan finished and it found something.
The second file mb_detection_export.txt I followed your instrcutions to export the item from history.
The third file AdwCleaner is the log file from AdwCleaner...which did not ask me to reboot but I did...
The fourth FRST.txt
The fifth Addtion.txt

 

Thank you for your calm response.

I hope the problem has been relegated to MB quarantine.

AdwCleaner[C00].txt mb_detection_export.txt mb_quarantine.txt FRST.txt Addition.txt

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Hiya cbuteau,

Thanks for those logs, continue please:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply. Have you had any more issues with the encryption options...

Thank you,

Kevin.

fixlist.txt

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I attached the msert.log

you said logs ...but I reviewed and that was the only one asked for.

I donated 50 pounds? to you because you are not getting paid for this

although if you aren't getting paid you are good at this and you should.

No recent popups about encryption I am feeling safe again

Back to youtube and cyberpunk and all the other reasons I own a computer.

 

Thank you.

 

msert.log Fixlog.txt

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Hiya cubteau,

Thanks for those logs, good to hear the issue has not reurned. Continue to clean up;

Right click on FRST here: G:\clean\FRST.exe or FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST or FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Condsider the following:

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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