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I have a computer that I scanned with malwarebytes and AdwCleaner. Adwcleaner found a few empty folders and some registries that seem to be linked to some old antivirus softwares I used. I removed them no problem but decided to do a fresh windows install anyway. My question are any of these real viruses or malware. I used the install for banking and other stuff, should I change my passwords and cancel cards?



-Log Details-
Scan Date: 20/02/2021
Scan Time: 22:58
Log File: 2a106008-73cf-11eb-baf8-1c1b0d935af4.json

-Software Information-
Components Version: 1.0.1173
Update Package Version: 1.0.37325
Licence: Trial

-System Information-
OS: Windows 10 (Build 19042.804)
CPU: x64
File System: NTFS

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 317425
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 3 min, 43 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.Conduit, C:\USERS\TOM\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\G5HNC8OW.DEFAULT\PREFS.JS, Replaced, 139, 301520, 1.0.37325, , ame, , 82F7F2DF6EF7CE0D0B491C6A62E546CE, 29B768BD3ABA695FC28053194C2D0559A93BD35E834F3C03967D9A1E80331F34

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)



# -------------------------------
# Malwarebytes AdwCleaner
# -------------------------------
# Build:    02-15-2021
# Database: 2021-01-26.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    02-20-2021
# Duration: 00:00:13
# OS:       Windows 10 Home
# Scanned:  2950
# Detected: 10

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy             C:\Users\Tom\Documents\TotalAV
PUP.Optional.PCProtect          C:\ProgramData\SecuritySuite
PUP.Optional.WebCompanion       C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Lavasoft\WebCompanion

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.PCProtect          HKCU\Software\SSProtect
PUP.Optional.TotalAV            HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.totalav.passwordvaultassistant
PUP.Optional.TotalAV            HKLM\SOFTWARE\Mozilla\NativeMessagingHosts\com.totalav.passwordvaultassistant
PUP.Optional.WebCompanion       HKCU\SOFTWARE\Mozilla\NativeMessagingHosts\com.webcompanion.native
PUP.Optional.WebCompanion       HKCU\Software\Lavasoft\Web Companion
PUP.Optional.WebCompanion       HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com
PUP.Optional.WebCompanion       HKLM\Software\Wow6432Node\Lavasoft\Web Companion

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

No Preinstalled Software found.

AdwCleaner[S00].txt - [1268 octets] - [16/05/2019 22:13:36]
AdwCleaner[C00].txt - [1434 octets] - [16/05/2019 22:13:49]
AdwCleaner[S01].txt - [1372 octets] - [16/05/2019 22:29:25]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S02].txt ##########


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  • Root Admin

Hello @animeglar and :welcome:


Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.






When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download







  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.



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Sorry I realize I have made a mistake and done things out of order, I already did a fresh reinstall of windows so I can't scan it. I was wondering if you could tell me your opinion on if PuP hits I posted in the logs in my original post are something I should be worried about were something I should be worried about, specifically are any of them capable or logging keys or doing anything dangerous like that.

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  • Root Admin

No, they are not typically classified as that type of a dangerous threat.


PUPs, or Potentially Unwanted Programs, are programs that may include advertising, toolbars, and pop-ups that are unrelated to the software you downloaded. PUPs often come bundled with other software that you installed.


You may wish to bookmark the following site and review as you have time to help you better protect your computer data and privacy. Don't forget to have good backups as well.


If there is nothing else then I'll go ahead and close your topic soon @animeglar

Thank you for using Malwarebytes


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  • 1 month later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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