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Can someone tell me if this log report looks like the scan has been completed correctly?

15 seconds for the scan doesnt seem right

     
-Log Details-    
Scan Date: 2/20/21    
Scan Time: 2:50 AM    
Logfile: ma.txt    
Administrator: Yes    
       
-Software Information-  
Version: 3.0.5.1299    
Components Version:   
Update Package Version:   
License: Premium    
       
-System Information-  
OS: Windows 7 Service Pack 1  
CPU: x86      
File System: NTFS    
User: System    
       
-Scan Summary-    
Scan Type: Threat Scan  
Result: Cancelled    
Objects Scanned: 0    
(No malicious items detected)  
Time Elapsed: 0 min, 15 sec  
       
-Scan Options-    
Memory: Enabled    
Startup: Enabled    
Filesystem: Enabled  
Archives: Enabled    
Rootkits: Disabled    
Heuristics: Enabled    
PUP: Enabled    
PUM: Enabled    
       
-Scan Details-    
Process: 0    
(No malicious items detected)  
       
Module: 0    
(No malicious items detected)  
       
Registry Key: 0    
(No malicious items detected)  
       
Registry Value: 0    
(No malicious items detected)  
       
Data Stream: 0    
(No malicious items detected)  
       
Folder: 0      
(No malicious items detected)  
       
File: 0      
(No malicious items detected)  
       
Physical Sector: 0    
(No malicious items detected)  
       
       
(end)      
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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Greetings,

According to the log you posted, the scan was cancelled:

-Scan Summary- 	  	 
Scan Type: Threat Scan 	 
Result: Cancelled 	  

That explains why the scan was so short.  The amount of time required for a Threat scan can vary greatly depending on your hardware, as faster components like SSDs and multi-core CPUs can have a dramatic effect on scan times, potentially reducing them greatly.  It's not abnormal to see a Threat scan take less than 1 minute on systems with faster hardware, however 15 seconds for a completed scan would be too short.

I hope that helps, and if there is anything else we can help with please let us know.

Thanks

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Hi @Whatwoc    :welcome:

The scan run reports 0 files scaned.  That is one issue here.  The more signinificant issue is that the Version of Malwarebytes for Windows is very old and out of date.

Quote
Version: 3.0.5.1299  

Please be sure you download & save the Malwarebytes Support tool  AND do the "Gather Logs" section under the Advanced Options ( per first reply).

We will nee later  guide you to doing a new clean removal & new install.

Edited by Maurice Naggar
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