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Malware still on computer after formatting

idontknowwhattohave
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idontknowwhattohave

idontknowwhattohave

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Hello, about two days ago when I was playing CS I realised that a notepad document that I had open and Microsoft Teams started acting up, they began closing and opening themselves, I restarted my computer, after this my I tried opening said document which opened up but quickly crashed seconds later, any new documents and Windows programs crashed in the same way, I tried launching the programs in administrator mode but it was acting as if I was no longer an administrator of my own system, I tried installing malware bytes but everytime I tried to install anything it crashed. I decided to reformat my drive (M2 SSD, only drive I have) and things went back to normal.

 

The next day after some time my computer started doing the exact same things again and I decided to do a reformat again and installed malware bytes and ran a full scan, nothing found. I’m also in the middle of following this guide step by step;  https://forums.malwarebytes.com/topic/215447-re-occurring-virus-even-after-a-format/ with no success as of yet; currently installing Dr. Web. 
 

The program or file that I suspect of this virus is a ”Keyboard Chattering Fix” program (that I did my research on before downloading from sourceforge) it was the only program I had installed for 3 days and thus the only thing I can suspect, I can link the program if requested. 
 

please help :(

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AdvancedSetup

AdvancedSetup

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Hello @idontknowwhattohave

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler
 
 
 
 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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idontknowwhattohave

idontknowwhattohave

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Hello, I've followed the steps you sent me, the logfiles are attached. 

I did not get any logfiles from ADWCleaner, thus I believe it didn't find anything? 

 

Also, regarding step 3: Do you want me to keep running a FRST before I post from now on? Or am I being silly?

 

FRST.txt Addition.txt MalwareBytes Scan.txt

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AdvancedSetup

AdvancedSetup

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We only need a new FRST log when asked. We have you run it again after doing scans and clean ups from other tools as that can change what is running on the computer and when we need to see an update.

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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AdvancedSetup

AdvancedSetup

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Great, that looks good. Let's go ahead and get a couple other scans from Microsoft and ESET and see if they find anything. I don't expect them to find anything but better safe than sorry

 

 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

NEXT

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

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idontknowwhattohave

idontknowwhattohave

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55 minutes ago, AdvancedSetup said:

Great, that looks good. Let's go ahead and get a couple other scans from Microsoft and ESET and see if they find anything. I don't expect them to find anything but better safe than sorry

 

 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

NEXT

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

Ty for the quick response, will run this when I wake up. It’s 5AM here so I am a bit tired ngl.

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AdvancedSetup

AdvancedSetup

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I don't see any malware on the computer. The scans have so far not found any either.

This entry is from your ASUS computer build and it keeps crashing. You should possibly try reinstalling or researching it or contacting ASUS Support and see what it is and why it's crashing

atkexComSvc.exe

Error: (02/19/2021 03:34:05 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Felet uppstod i programmet med namn: atkexComSvc.exe, version 1.0.0.1, tidsstämpel 0x5d6ddf4d
, felet uppstod i modulen med namn: atkexComSvc.exe, version 1.0.0.1, tidsstämpel 0x5d6ddf4d
Undantagskod: 0xc0000005
Felförskjutning: 0x0001c3a2
Process-ID: 0xc74
Programmets starttid: 0x01d706cc45318372
Sökväg till program: C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe
Sökväg till modul: C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe
Rapport-ID: b3e43652-c58a-4a67-a001-9f8285e79747
Fullständigt namn på felaktigt paket:
Program-ID relativt till felaktigt paket:

 

 

 

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AdvancedSetup

AdvancedSetup

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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