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Installation failed for Malware Agent on Windows Server 2019


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After upgrading the server from Windows 2012 R2 to Windows server 2019 Malware stopped working and after cleaning using the provided tool we tried to isntall the agent and it won't allow.

Please advise.

Note : attached are the logfiles

 

Edited by tetonbob
deleted mbst-grab per request
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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3 minutes ago, Hazem_Kamal said:

Windows server 2019

I am sorry to inform you that Malwarebytes Premium (stand alone) is not supported on any server OS and is also against the EULA as well.

  Quote

(b) Paid License.

If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Software for which you have paid solely in executable form on the corresponding number of Devices owned or used by you. Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name and official release notes. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Software beyond the current license term or any new releases), or dependent on any oral or written public comments made by Malwarebytes regarding future functionality or features.

https://www.malwarebytes.com/eula/

The proper version is this. https://www.malwarebytes.com/business/ep-server-security/

 

System requirements

https://support.malwarebytes.com/hc/en-us/articles/360038984713-System-requirements-for-Malwarebytes-for-Windows-v4

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Just now, Hazem_Kamal said:

Its not a stand alone copy !!! we have a cloud access (Nebula)

 

 

Thank you for the clarification. You posted in the consumer section so I assumed you were trying to use the consumer version.

I will ask for your post to be moved to the correct section.

 

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Hey @Hazem_Kamal

For some further clarification for the support tool you were using on that side was that our command line tool for business products on that end? If so could we also ensure that C:\ProgramData and C:\Program Files are fully cleared of any Malwarebytes related folders as well prior to reinstallation. 

If it wasn't our command line support tool let's try using that version instead that you can pull from this article here: https://support.malwarebytes.com/hc/en-us/articles/360038524734-Malwarebytes-Support-Tool-for-business-environments

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