Israel_codes Posted February 16, 2021 ID:1439134 Share Posted February 16, 2021 Hi. Please I really need your help here. I scanned my laptop today with malwarebyte scanner and it dug out some viruses relating to svc host precisely. Then I removed or quarantined them since they were infected and was prompted to restart my PC - lo! I couldn't boot to windows. I only get a black screen and a spinning animated dots. That's all I get. Please help me. What do I need to do? I have also had to put my hard drive into another pc because for some reason, i cannot enter recovery mode on it - Toshiba. Please just help me out. Would love your timely response. Have a whole lot to do on my PC and I've been on it since the early hours of this morning. Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439175 Share Posted February 16, 2021 Hiya Israel_codes and welcome to Malwarebytes, Which version of Windows is installed on the sick PC..? What are you doing with the hard drive in the other PC, are you extracting important dataetc... Thank you, Kevin.. Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439189 Share Posted February 16, 2021 Thanks for the warm welcome Kevin. I'm running windows 10 enterprise. With the HDD in the other PC connected externally, I have tried to run check disk to fix errors but apparently it didn't solve the issue. Am not extracting any file. Really wishing and hope I do not have to and have this solved without much issues. Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439196 Share Posted February 16, 2021 Hiya Israel_codes, Is this a business system, Windows 10 Enterprise is not normally available for home users...? To fix this and get you booting will need Media Creation tool installed to a USB, all that will be available is Home or Pro versions. Thank you, Kevin... Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439203 Share Posted February 16, 2021 It used to be education version but then, it became enterprise - how that happened, I'm not sure. I'm just flowing with my PC as it's full of surprises. Will get something better soon. But then, wouldn't that be a clean install??? Since the only way to fix this booting is available for pro and home versions??? Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439204 Share Posted February 16, 2021 I used to run the pro version of windows before but at some point I had to install windows due to virus and I ended up with this version - from education to enterprise. Going back was a serious decision to make cos of my installed apps hence, I resolved to what I had - enterprise. Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439205 Share Posted February 16, 2021 (edited) What exactly happens when you try to boot, does not get any further than the black screen.. do you see anything else on the screen. What version of windows is on your spare PC.. Edited February 16, 2021 by kevinf80 Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439206 Share Posted February 16, 2021 When I try to boot, after it has gotten past the windows logo, normally I'm supposed to have a blue screen with this animated dots that rotate in circles and then the log on screen but after the windows logo, all I have is a black screen with the animated dots rotating in circles and it keeps on rotating like forever. As for the other PC, it has windows- Home edition installed. Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439208 Share Posted February 16, 2021 When you get to the logo screen do you see the power option bottom right of the screen.. Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439211 Share Posted February 16, 2021 No, I do not because it doesn't boot up to that point. Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439214 Share Posted February 16, 2021 Here is what I have. I have attached it to this post. Sorry about the video's quality. 20210216_223102_001.mp4 Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439215 Share Posted February 16, 2021 How long have you waited when you see that screen..? Do you have a usb flash drive (memory stick) 8 gb Link to post Share on other sites More sharing options...
Israel_codes Posted February 16, 2021 Author ID:1439217 Share Posted February 16, 2021 I have waited up to an hour. I have a USB flash drive- 8gb... Link to post Share on other sites More sharing options...
Solution kevinf80 Posted February 16, 2021 Solution ID:1439220 Share Posted February 16, 2021 Boot up your spare PC, in the search function type or copy/paste recovery drive, hit enter. In the new window make sure to untick "back up system files to recovery drive" (This PC is a different version so system files are no good.) When that is unticked click next. The recovery drive will be created, you will be prompted to plug in your USB flashdrive, it will say 1GB. I ask for 8 incase we need to add other stuff later.... The USB will be formatted before the recovery drive is loaded.... Let me know when that completes... Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439251 Share Posted February 17, 2021 I have done that. "The recovery drive is now ready." That was the response I got. Link to post Share on other sites More sharing options...
kevinf80 Posted February 17, 2021 ID:1439259 Share Posted February 17, 2021 You will need to boot from the Recovery Drive, to do that you will need to enter the bios to change the boot order so USB is first. Do you know how to do that..? Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439261 Share Posted February 17, 2021 Yes, I know how to. On the spare PC or the sick PC? Link to post Share on other sites More sharing options...
kevinf80 Posted February 17, 2021 ID:1439262 Share Posted February 17, 2021 This will be on the sick PC, when you boot from the Recovery Drive (USB) you will then be able to use the following instructions to access system restore... In the Recovery Options, click Troubleshoot. Click Advanced options. Select System Restore Select the user account Type in the password, and click Continue In the System Restore window, click Next. You can see the date and time of each restore point available. Select the recent restore point that was created when the system was stable, and click Next Click Finish Click Yes when you see the following dialog: System Restore cannot be undone until after it has completed. If System Restore is being run in Safe mode or from the System Recovery Options menu, it cannot be undone. If rollback were successful, you’d see the following message: System Restore completed successfully. The system has been restored to [date/time]. Your documents have not been affected. Click Restart button to restart the computer. Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439296 Share Posted February 17, 2021 I have restored and it still did not fix the issue. Still having a black screen with unending spinning dots... Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439305 Share Posted February 17, 2021 I think I'd have no choice but to reset my PC. Restoring didn't work. Can't even boot to bios on my PC, no combination works. Fed up already. Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439307 Share Posted February 17, 2021 Does that mean if I ever have to scan my PC, malwarebytes wouldn't be an option???? Link to post Share on other sites More sharing options...
kevinf80 Posted February 17, 2021 ID:1439319 Share Posted February 17, 2021 Hiya Israel_codes, Lets see if we can get a log with FRST..... Please download Farbar Recovery Scan Tool from here:http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ save it to the same USB flash drive as the Recovery Drive. Ensure to get the correct version for your system, 32 bit or 64 bitNote: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Plug the flash drive into the infected PC. After booting to the Recovery Environment select the correct keyboard, from the next window select "Trouble Shoot" then "Command Prompt" Continue with the following: In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" or "My PC" and find your flash drive letter and close the notepad. In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive. The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. Post log from Flash drive via spare PC.... Thanks, Kevin Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439374 Share Posted February 17, 2021 Thanks Kevin. I had to reinstall windows... I didn't lose my files but my apps. Thanks for your help. But I have a question. Regarding malwarebytes scanner. It proved to be effective enough to search put the viruses on my PC even Windows Defender couldn't do that. Consequently, it shows the scanner is powerful. I saw links regarding it online that it would help me remove viruses hiding and hidden anywhere cos I had my chrome browser opening up links at the click of any area on the browser's window. Lo, the scanner fixed this. I probed further to search out all viruses on my PC and it did but it got me here. What did I do wrong? Do not know, I might need to use the scanner anytime (as we all get viruses crawling into our PCs one way or the other), is it still recommended to use the scanner? I mean knowing fully well the removal of virus caused me to reinstall windows. Link to post Share on other sites More sharing options...
kevinf80 Posted February 17, 2021 ID:1439378 Share Posted February 17, 2021 Hiya Israel_codes, I definitely recommend Malwarebytes, not only as a scanner but the premium version so that you have "Real Time" protection. I have nothing to gain from that recommendation as I am not an employee of Malwarebytes. Its a shame you reinstalled windows, I`m sure we would have got your system booting correctly. Usually System restore helps, if not then we can see what is wrong with FRST scan and make the required fix... Did you refresh windows via the recovery drive..? Thank you, Kevin.. Link to post Share on other sites More sharing options...
Israel_codes Posted February 17, 2021 Author ID:1439428 Share Posted February 17, 2021 Refresh windows or restore windows??? I have tried restoring severally - different restore points. I'll still use malwarebytes scanner as you've recommended since I saw it capabilities. I just hope I do not fall into this kind of issue next time. I didn't want to reinstall windows but I had to. I'm really grateful for your help Kevin. You really were patient with me. Should I run into this kinda error next time (though I wish not😄), I'd reach out to you. Link to post Share on other sites More sharing options...
Recommended Posts