Windows wouldn't boot after scanning

[Israel_codes]

Hi.

Please I really need your help here. I scanned my laptop today with malwarebyte scanner and it dug out some viruses relating to svc host precisely. Then I removed or quarantined them since they were infected and was prompted to restart my PC - lo! I couldn't boot to windows. I only get a black screen and a spinning animated dots. That's all I get. Please help me. What do I need to do? I have also had to put my hard drive into another pc because for some reason, i cannot enter recovery mode on it - Toshiba. Please just help me out. Would love your timely response. Have a whole lot to do on my PC and I've been on it since the early hours of this morning.

[Malwarebytes]

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[exile360]

Greetings,

Your best bet would be to post in our malware removal help area by clicking here to seek the assistance of one of our malware removal specialists.  They should be able to aid you in getting your system back up and running again, as well as cleaning out any remaining threats which might be present on your system.

If there is anything else we might help with please let us know.

Thanks

[Israel_codes]

Thanks @exile360

I just posted where I was asked to. Really need to get my PC up and running again. I have so much on my PC that a clean install isn't an option. Thanks. I hope I get attention soon.

[exile360]

You're welcome.  Yes, hopefully they won't have any trouble getting the system to boot without a reinstall of the OS.  There should be several options they can try before it comes to that.

I hope that the issue is quickly resolved.

[Israel_codes]

I really hope so too. I saw quite a number of people with same issue and got resolved. I only think that the approach to the problem differs. They kinda have to walk you through a thing or two. I'm still waiting to get their response though.

[exile360]

Yes, depending on the condition of the OS, the method to get it booting again may differ.

[Israel_codes]

Aha! Now I'm getting scared🤣

I should commence prayers I guess; so at least I get what I hope for. 🤣🤣🤣🤣

[exile360]

I can't promise anything, however the helpers in the malware removal area really know their stuff, so I know you are in the best of hands.  I am confident that if there is any way to save your data, they'll find it, and of course we really don't know anything yet until they've taken a look and walked you through some attempts to get it booting again.  It may be a simple issue with an easy fix, but even if it comes to a reinstall of the OS in the worst case scenario, there are options to reinstall Windows while backing up the existing data so at the very least you shouldn't lose your files.

[Israel_codes]

I can actually install windows without losing my files but those apps I have acquired overtime would be an issue. Also, I use an old laptop for now which wouldn't allow me boot into bios. I'm trying everything possible so I do not have to be at its mercy. It's an uncomfortable process for me cos I have to insert my drive into another PC and then install and return. Even an external disk drive wouldn't work. It's that messed up🤣🤣🤣🤣

[exile360]

Yes, you'd lose your apps due to the registry and drivers etc. which can be a real pain if you have a long list of apps installed that you rely on.  Hopefully it won't come to that, but just keep in mind that even if it does, you'll still have the old copies of the program files folders etc. so that you can at least hunt down the apps you had installed again rather than having to go purely based on memory.