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New laptop infected by malicious virus


quentnn
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Go to solution Solved by kevinf80,

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Hi everyone,

I've not had any issues with viruses whatsoever in the past 10 years as I'm quite smart about what I download/install.

This changed when my work colleague's email was hacked and I blindly opened an .exe file from him that was meant to be something else.

It installed many programs - a lot of them were run in the background under the cover of simple processes. After 2 hours of removing them, I couldn't get rid of one that caused Chrome to be "managed by an organisation". I completely reinstalled the Windows on it, however I'm a bit worried that it also has penetrated the new installation as I seem to be missing all my Microsoft Store and its apps (even calculator) and last night my Amazon account was accessed and made an order with - probably accessed my Chrome passwords?

I ran Malwarebytes before formatting my disc but it has not shown anything. After reinstalling, it still doesn't show anything. I followed an old topic which suggested the use of FARBAR Recovery Scan Tool - I have attached the logs from it. 

I don't know what I'm looking at in these logs to be honest. Could anyone guide me so I can make sure there is nothing left on my laptop and I can unfreeze my bank cards?

 

Thanks!

Addition.txt FRST.txt

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Hello quentnn and welcome to Malwarebytes,

There are no signs of Malware or infection in FRST logs, there are remnants of previously installed programs that need to go. Also a general clean up..

Run the following:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin



Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply...

Thank you,

Kevin..

 

 

fixlist.txt

Edited by kevinf80
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It seems sort of faster, but that's probably just a psychological effect - it was very fast as it was because it's a freshly installed, a lot of storage system. 

I managed to reinstall Microsoft Store with some tips from different sites. I hope that's the end of this nightmare!

 

Thanks a lot, really appreciate it.

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Hiya quentnn,

Thanks for the update, continue to clean up:

Right click on FRST here: C:\Users\karol\Downloads\FRST.exe or FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST or FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Condsider the following:

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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