Privacy Won't Connect, Just Spins.

[oceanmariner]

Windows 7, Starlink isp. After the last update, Privacy VPN will not connect to any server. Old VPN works. PC & Starlink have been rebooted. Privacy will not connect on my backup wireless isp either.

[Porthos]

Thanks for creating your own topic now,

Please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[oceanmariner]

Logs:

mbst-grab-results.zip

[Porthos]

48 minutes ago, oceanmariner said:

Logs:

Can you please try something for me:

• Go to Control Panel - Uninstall Programs
• Uninstall Malwarebytes Privacy.
• Uninstall Malwarebytes Privacy VPN Tunnel Driver
• Reboot once
• Then you will need to restart again and go to Safemode  with network connection. Following these directions here. Then go to Device Manager and go to Network adapters below and delete these drivers below:

MBTun Userspace Tunnel #2

MBTun Userspace Tunnel #1

WireGaurd Tunnel

• Restart in Normal mode and install the current version of privacy. Be sure the installer you use is new and NOT one you have already downloaded.

See if that corrects the issue.

[oceanmariner]

Uninstalled Privacy, rebooted into safe mode.

See attached files. No MBTun Userspace Tunnel #1, MBTun Userspace Tunnel #2, WireGaurd Tunnel. Note MB drivers still in /system32/drivers after uninstall.

[oceanmariner]

So no solution? I guess I should look for a new VPN. I've only got to use this one a few times is there a refund?

[Porthos]

I will ask @AdvancedSetup to look at your case and see what the issue is with your setup.

5 minutes ago, oceanmariner said:

I've only got to use this one a few times is there a refund?

If you really want to go the refund route, you have 60 days from purchase to do so.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get a refund if wanted.

[AdvancedSetup]

Hello @oceanmariner

Please try running a Clean Removal and reinstall. If that does not correct the issue then please run the MBST tool again and post back new logs and I'll review further for you.

Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

Thank you