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AdwCleaner cloud update issue


Steve1982

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Hi, I noticed that the AdwCleaner cloud update server(s) are frequently down/unavailable, especially over weekends. I confirmed the issue from multiple PC's in multiple networks so it's not a problem with my network. AdwCleaner then resorts to using the local copy of it's definitions which is the copy that comes with AdwCleaner when you download it, so it's severely out of date. Two suggestions:

1) Can someone please look into the reliability/availability of the AdwCleaner cloud update servers? 

2) Should the cloud update fail, it would be nice to have the option to use the definitions from the last good cloud update, as opposed to the original local copy.

Thanks!

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

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Hello,

I don't see any issues server-side. What makes you think that the update server are unavailable? Can you share a method so that I can reproduce ?

15 hours ago, Steve1982 said:

2) Should the cloud update fail, it would be nice to have the option to use the definitions from the last good cloud update, as opposed to the original local copy.

Good suggestion, we'll see what we can do in this regard.

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