Gracehoper Posted February 12, 2021 ID:1438297 Share Posted February 12, 2021 Running Windows 7 Professional SP 1 Running Malwarebytes Premium with Web/Malware/Ransomware/Exploit protection MS Security Essentials flagged Win32/wacapew.C!ml on my system yesterday so I looked it up online. I read that it's quite a bad thing to have on the PC. I ran Malwarebytes scan but it reported nothing new so I went back to MSE and opted to remove. Today the same thing happened and I have removed it again. I read that wacapew is a form of ransomware but I have not seen anything like that come up on screen, just the MSE report. Can anyone please advise about wacapew? Link to post Share on other sites More sharing options...
kevinf80 Posted February 12, 2021 ID:1438301 Share Posted February 12, 2021 Hello Gracehoper and welcome to Malwarebytes, Lets gets some logs and see what is happening with your system.. Continue with the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... If English is not your primary language right click on FRST, select rename then rename to FRSTEnglish. Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
Gracehoper Posted February 12, 2021 Author ID:1438306 Share Posted February 12, 2021 Kevin, thank you for such a detailed reply. I'm at work just now but starting to follow these steps as well. Nick Link to post Share on other sites More sharing options...
kevinf80 Posted February 12, 2021 ID:1438414 Share Posted February 12, 2021 Hiya Gracehoper, Thanks for the update, post logs whenever you`re ready.... Thank you, Kevin.. Link to post Share on other sites More sharing options...
Gracehoper Posted February 15, 2021 Author ID:1438843 Share Posted February 15, 2021 Hi Kevin, I am attaching the four log-files for Malwarebytes scan Malwarebytes AdwCleaner FRST with Addition 01_MWB_Scan_210211.txt 02_MWB_AdwCleaner[C00].txt 03_MWB_FRST.txt 04_MWB_FRST-Addition.txt Link to post Share on other sites More sharing options...
Solution kevinf80 Posted February 15, 2021 Solution ID:1438852 Share Posted February 15, 2021 Hiya Gracehoper, Thanks for those logs, continue: Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.Note: If the tool warned you about an outdated version please download and run the updated version.NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system....https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin... fixlist.txt Link to post Share on other sites More sharing options...
Gracehoper Posted February 16, 2021 Author ID:1439057 Share Posted February 16, 2021 Hi Kevin, I ran both processes. FYI, after I ran FRST64 with Fix I noticed that Fixlist.txt was missing from the folder so in case I had forgotten to set it up in place I copied it in and ran FRST64 again. But afterwards Fixlist.txt was gone again so I guess it's not meant to hang around. MS Safety Scanner seems to have found no problems but I attach the log here too. PC has not shown any especially strange behaviour since I received the initial alert regarding Win32/wacapew.C!ml. I did experience BSOD yesterday but it does happen occasionally so hard to say if that is relevant. Thanks for the time you put into this. Nick Fixlog.txt msert.log Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439066 Share Posted February 16, 2021 Hiya Gracehoper, Good to hear you`ve had no more alerts.. Regarding BSOD, can you check if there any files in this folder: C:\Windows\minidump if so zip up that folder and attach to your reply.. Thanks, Kevin... Link to post Share on other sites More sharing options...
Gracehoper Posted February 16, 2021 Author ID:1439071 Share Posted February 16, 2021 Hi Kevin -- here's minidump. Minidump.zip Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2021 ID:1439074 Share Posted February 16, 2021 Hiya Gracehoper, Those dump files are quite outdated, 7 in total the latest one being 14th Nov 2019. All dumps indicate a problem with Volume Shadow Copy driver... Windows 7 is no longer supprted by Microsoft so not really sure a new driver would be available, also as the dumps are so old not really sure that would still be the current problem... It is still possible to upgrade from Windows 7 to Windows 10 for free, is that something you would consider.. https://www.howtogeek.com/509087/how-to-upgrade-from-windows-7-to-windows-10-for-free/ Thank you, Kevin.. Link to post Share on other sites More sharing options...
kevinf80 Posted February 17, 2021 ID:1439339 Share Posted February 17, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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