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C:\Windows\SysWOW64\WMIScriptingAPI found in exclusions


ryzrn
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Go to solution Solved by Maurice Naggar,

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Hi,     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

You did not explicitly mention which program is involved.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 4 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

Because this seems to be about "block" events we have to have the full set of history reports from the Malwarebytes.  Just be aware that a "block" event typically is just a advisory  & that the premium protections are keeping the system safe from potential harm.

I would appreciate  getting some key details from this machine in order to help you forward.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

Download Malwarebytes Support Tool

   

    Once the file is downloaded, open your Downloads folder/location of the downloaded file

    Double-click mb-support-1.8.3.885.exe  to run the report

 

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

 

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

       

    Place a checkmark next to Accept License Agreement and click Next

Now click the left-hand side pane "I do not have an open support ticket"

 

    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

 

    Click the Advanced tab on the left column

   

    Click the Gather Logs button

   

    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.

  

    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

 

    Please attach the ZIP file in your next reply.

 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

 

Thank you,

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13 hours ago, Maurice Naggar said:

You did not explicitly mention which program is involved.

I'm not sure which program is involved.

 

13 hours ago, Maurice Naggar said:

I would appreciate  getting some key details from this machine in order to help you forward.

 

I got this PC less than 3 months ago, I don't really know anything about it.

mbst-grab-results.zip

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Thanks for the zip-file report.  By the way, if you are new to Windows then let me know that.

This PC does not have installed Malwarebytes for Windows.  I suppose you know that.  This pc does have installed Bitdefender Antivirus .

Please make a note of this:  The next time you see a mention of 

Quote

C:\Windows\SysWOW64\WMIScriptingAPI 

we need for you to look real real close and see the name of the window that shows that.  We must have the full details on just what application is showing that.

Use the following how-to article  ( "take a Screenshot on Windows" )
https://lifehacker.com/how-to-take-a-screenshot-or-picture-of-whats-on-your-co-5825771

.

I would suggest that you do a scan with a tool from ESET  to just only scan the C drive.  This is intended as only a one time scan.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

 

When prompted for scan type, Click on Custom scan    ( the choice on far-right side)

We want just the C drive to be scanned.

 

In the display "Select custom scan targets"  keep the top 3 lines ticked,  plus the one for the C drive   ( which should be your Windows drive)

UN-tick the other drives   ( D, E, F,   etc...)

 

Then click on the blue button "Save and continue"

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.  

 

Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.

You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.  Look for it on the bottom left, in blue.

 

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

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Some questions for later on, when you get caught up & after you have completed the ESET scam.

You noted before 

Quote

I got this PC less than 3 months ago, I don't really know anything about it.

Questions.  Did you inherit or get this PC from someone else?

and

Did you know this machine had these installed application?   ( I mean did you install these of your own intent and choice ?)/

Skillbrains

StartDVR

Bluestackhelper

CCleaner

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1 hour ago, Maurice Naggar said:

Did you inherit or get this PC from someone else?

I bought it from someone else. They said it was used for a really small amount of time.

 

1 hour ago, Maurice Naggar said:

Did you know this machine had these installed application?   ( I mean did you install these of your own intent and choice ?)/

Skillbrains: If you mean by Lightshot, I did download myself.

StartDVR: I'm not sure what that is, did some research, it said it was AMD ReLive, so yes I did download AMD ReLive.

Bluestackhelper: I did download Bluestacks, which is an android emulator for PC.

CCleaner: I did download it, but I deleted it a couple of hours ago.

 

Here's the screenshot of the WMI, folder it only has this .exe file in it.

And here's the ESET Log

Screenshot_133.png

esetscan.txt

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So you got this PC second-hand from someone else.  Had it been me, I would have done a clean new install of Windows 10 and kept nothing at all from the prior setup.

The ESET reported  setup-lightshot.exe    a variant of Win32/Yandex.K    as a potentially unwanted  application.

The folder you sent a screen-grab of is not one that is in a standard Windows installation.   We can go ahead and delete the one exe file, as well as deleting the folder itself.  Also, it would seem that the file is a mining trojan.  After this next run, we will need to do some other special scans.

and by the way, if you have nothing important on this PC at this point, you may stop and consider doing a clean fresh from scratch Windows 10 new setup.

.

This custom script is for  RYZRN  only / for this machine only.

The system will be rebooted after the script has run.   The  custom Fix script is going to be used by the FRST  tool. They will both work together as a pair.

This run will also run the Windows System File Checker tool & the Windows DISM tool to check on the health of Windows installation.

Please save the (attached file named) FIXLIST.txt   to the  Downloads  folder

The tool named FRSTENGLISH .exe   tool    is already on the Downloads
Start the Windows Explorer and then, to the Downloads folder.


RIGHT click on  FRSTENGLISH.exe   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.

on the FRST window:
Click the Fix button just once, and wait.

frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   


Please know this will do a Windows Restart.   Just let it do its thing.  

Do let me know how things are overall,  after all this.

 

Fixlist.txt

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21 hours ago, Maurice Naggar said:

and by the way, if you have nothing important on this PC at this point, you may stop and consider doing a clean fresh from scratch Windows 10 new setup

I would not like to start with a fresh Windows, since I have downloaded a lot of files that would take me ages to download again, unless there's a way to transfer them to the new Windows 10.

 

FRST has finished

Fixlog.txt

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Thanks for the Fixlog.

suggest a  check with a tool, an anti-adware tool from Malwarebytes.

Be sure you close all web browsers before you click on the "Scan" button on this next procedure.

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

 

Please also provide a summary description as to the original issue that started this case.

Thank you.

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The C report is what I was looking for.  Thanks.  The Adwcleaner found and removed a few adwares.  Your system should now be in much better condition.

As to your prior replies today .... given that your removed the execlusions from Windows Security  then we may consider this case as completed.

.

I would like you to run a tool named SecurityCheck to inquire on the current-security-update  status  of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
Edited by Maurice Naggar
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The tool has flagged the following as being not up-to-date  and that you should seek for each the latest update.

Notepad++ (64-bit x64) v.7.9.1 Warning!  Download Update
Microsoft Office Professional Plus 2019 - en-us v.16.0.12730.20352 Warning!  Download Update
How Install Office updates?

WinRAR 5.91 (64-bit) v.5.91.0 Warning! Download Update

Viber v.14.3.0.52 Warning!  Download Update

ProtonVPN v.1.17.6 Warning!  Download Update

Spotify v.1.1.47.684.g136419d9 Warning!  Download Update

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On 2/13/2021 at 8:48 PM, Maurice Naggar said:

The tool has flagged the following as being not up-to-date  and that you should seek for each the latest update.

Notepad++ (64-bit x64) v.7.9.1 Warning!  Download Update
Microsoft Office Professional Plus 2019 - en-us v.16.0.12730.20352 Warning!  Download Update
How Install Office updates?

WinRAR 5.91 (64-bit) v.5.91.0 Warning! Download Update

Viber v.14.3.0.52 Warning!  Download Update

ProtonVPN v.1.17.6 Warning!  Download Update

Spotify v.1.1.47.684.g136419d9 Warning!  Download Update

I updated most programs.

Thank you very much for the help.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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