Malwarebytes Privacy Cannot Connect

[bobbiep]

Still running WIndows 7.  Privacy works "occasionally".  Most of the time, when I try to turn it on, it tries to connect but fails.  If I reboot, SOMETIMES it will connect, but most of the time not.  And, if I change locations, it never reconnects to the new location.

Any ideas as to what might be causing this intermittent behavior?  I get no feedback whatsoever except for "Connection Issue.  Could not connect. Please check our Internet connection and then try again.  I am about to give up and try another VPN, but paid for this so I hope to get it working.

[bobbiep]

I just uninstalled Malwarebytes Privacy and re-installed it.  Still can't get it to work.  I am about to give up on this product.

 

[bobbiep]

And, my re-install attempt just dinged me another copy of my license, as if it was being installed on a different computer.

 

SUPPORT, CAN I GET A REFUND?

[jtodd234]

Hi Bobbiep,

We are very sorry that you are having trouble with Malwarebytes Privacy.

We see you have an open support ticket: 3328783 I'd love to continue working with you on this support ticket.

I will be sending you an email shortly with some information.

Thank you in advance. 

Edited February 10, 2021 by jtodd234

[Porthos]

5 hours ago, bobbiep said:

Did you give up?  Was MWB Support able to get you going?  I am about to give up and try Express VPN.

Did you get the email from @jtodd234?

 

[AdvancedSetup]

Closing topic now. The request for refund was approved.

Thank you