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Malwarebytes Privacy Cannot Connect


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Still running WIndows 7.  Privacy works "occasionally".  Most of the time, when I try to turn it on, it tries to connect but fails.  If I reboot, SOMETIMES it will connect, but most of the time not.  And, if I change locations, it never reconnects to the new location.

Any ideas as to what might be causing this intermittent behavior?  I get no feedback whatsoever except for "Connection Issue.  Could not connect. Please check our Internet connection and then try again.  I am about to give up and try another VPN, but paid for this so I hope to get it working.

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  • Staff

Hi Bobbiep,

We are very sorry that you are having trouble with Malwarebytes Privacy.

We see you have an open support ticket: 3328783 I'd love to continue working with you on this support ticket.

I will be sending you an email shortly with some information.

Thank you in advance. 

Edited by jtodd234
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