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Mbam, hjt, combofix, etc will not run


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Hi, I'm at a complete loss as to how to proceed. I am getting only redirects with Google on IE. I downloaded and paid for a full copy of Norton Antivirus 2010 but cannot run it. I could download malware-bytes but did not have 'permission' to run it, same with hijack this, I downloaded Combofix and changed the name to combo-fix during save but when I double click, it looks like it's going to do something but then does not. I can't copy a log here for you to look at as I can't get anything to work to create a log. Any help gratefully appreciated.

Cheers,

Kim

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Ran Win32Diag and this is what I got:

Running from: C:\Users\Kim\Desktop\Win32kDiag.exe

Log file at : C:\Users\Kim\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...

Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPC706.tmp\ZAPC706.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ConfigSetRoot\ConfigSetRoot

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ehome\CreateDisc\style\style

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Globalization\Globalization

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Help\Corporate\Corporate

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Help\OEM\OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\inf\en-US\en-US

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109610090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109810090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002119030000000000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002119F20000000000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Microsoft.NET\authman\authman

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ModemLogs\ModemLogs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\nap\configuration\configuration

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Options\Cabs\Cabs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Panther\setup.exe\setup.exe

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PLA\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\RegisteredPackages\{3695EB93-6443-448D-8E2E-1F6F4FC79BC1}\{3695EB93-6443-448D-8E2E-1F6F4FC79BC1}

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\RegisteredPackages\{89FDAB62-6F46-4C7E-A559-E00B9A0BACB6}\{89FDAB62-6F46-4C7E-A559-E00B9A0BACB6}

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SchCache\SchCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\security\templates\templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\History

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\bd1409bd3825172e5262cca6f0336455\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\Download\c452caabaad248a66aa697d8c8545eb1\$dpx$.tmp\$dpx$.tmp

Mount point destination : \Device\__max++>\^

Could not open reparse point C:\Windows\SoftwareDistribution\Download\cc9db45d4d7a49bee9efe23f364bf80b\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.18795_none_656cbc830d360ee8\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.18795_none_656cbc830d360ee8: 3

Could not open reparse point C:\Windows\SoftwareDistribution\Download\cc9db45d4d7a49bee9efe23f364bf80b\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.22886_none_66022984264aac18\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.22886_none_66022984264aac18: 3

Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Mount point destination : \Device\__max++>\^

Cannot access: C:\Windows\System32\cngaudit.dll

[1] 2006-11-02 05:46:03 61952 C:\Windows\System32\cngaudit.dll ()

[2] 2006-11-02 05:46:03 11776 C:\Windows\System32\logevent.dll (Microsoft Corporation)

[1] 2006-11-02 05:46:03 11776 C:\Windows\winsxs\x86_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_e62d292932a96ce6\cngaudit.dll (Microsoft Corporation)

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-10-07 12:22:08 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-10-07 12:21:59 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-10-07 12:21:59 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

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Hi,

  • Download The Avenger by Swandog46 from here.
  • Unzip/extract it to a folder on your desktop.
  • Double click on avenger.exe to run The Avenger.
  • Click OK.
  • Make sure that the box next to Scan for rootkits has a tick in it and that the box next to Automatically disable any rootkits found does not have a tick in it.
  • Copy all of the text in the below textbox to the clibpboard by highlighting it and then pressing Ctrl+C.
    Files to move:
    C:\Windows\System32\logevent.dll|C:\Windows\System32\cngaudit.dll


  • In the avenger window, click the Paste Script from Clipboard, pastets4.png button.
  • Click the Execute button.
  • You will be asked Are you sure you want to execute the current script?.
  • Click Yes.
  • You will now be asked First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?.
  • Click Yes.
  • Your PC will now be rebooted.
  • Note: If the above script contains Drivers to delete: or Drivers to disable:, then The Avenger will require two reboots to complete its operation.
  • If that is the case, it will force a BSOD on the first reboot. This is normal & expected behaviour.
  • After your PC has completed the necessary reboots, a log should automatically open. If it does not automatically open, then the log can be found at %systemdrive%\avenger.txt (typically C:\avenger.txt).
  • Please post this log in your next reply.

Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (the bolded text) into the Open box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

"%userprofile%\desktop\win32kdiag.exe" -f -r

Give win32kdiag more time to finish (last run was not finished or you posted partial log).

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Okay: Here is the avenger log:

Logfile of The Avenger Version 2.0, © by Swandog46

http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.

Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

No rootkits found!

File move operation "C:\Windows\System32\logevent.dll|C:\Windows\System32\cngaudit.dll" completed successfully.

Completed script processing.

*******************

Finished! Terminate.

And here is the Windiag log:

Running from: C:\Users\Kim\Desktop\win32kdiag.exe

Log file at : C:\Users\Kim\Desktop\Win32kDiag.txt

Removing all found mount points.

Attempting to reset file permissions.

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...

Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\AppPatch\Custom\Custom

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPC706.tmp\ZAPC706.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPC706.tmp\ZAPC706.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\temp\temp

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\tmp\tmp

Found mount point : C:\Windows\ConfigSetRoot\ConfigSetRoot

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ConfigSetRoot\ConfigSetRoot

Found mount point : C:\Windows\ehome\CreateDisc\style\style

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ehome\CreateDisc\style\style

Found mount point : C:\Windows\Globalization\Globalization

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Globalization\Globalization

Found mount point : C:\Windows\Help\Corporate\Corporate

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Help\Corporate\Corporate

Found mount point : C:\Windows\Help\OEM\OEM

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Help\OEM\OEM

Found mount point : C:\Windows\inf\en-US\en-US

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\inf\en-US\en-US

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109610090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109610090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109810090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109810090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002119030000000000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002119030000000000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002119F20000000000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002119F20000000000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Found mount point : C:\Windows\Microsoft.NET\authman\authman

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Microsoft.NET\authman\authman

Found mount point : C:\Windows\ModemLogs\ModemLogs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ModemLogs\ModemLogs

Found mount point : C:\Windows\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\msdownld.tmp\msdownld.tmp

Found mount point : C:\Windows\nap\configuration\configuration

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\nap\configuration\configuration

Found mount point : C:\Windows\Options\Cabs\Cabs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Options\Cabs\Cabs

Found mount point : C:\Windows\Panther\setup.exe\setup.exe

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Panther\setup.exe\setup.exe

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Found mount point : C:\Windows\PLA\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PLA\Templates\Templates

Found mount point : C:\Windows\RegisteredPackages\{3695EB93-6443-448D-8E2E-1F6F4FC79BC1}\{3695EB93-6443-448D-8E2E-1F6F4FC79BC1}

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\RegisteredPackages\{3695EB93-6443-448D-8E2E-1F6F4FC79BC1}\{3695EB93-6443-448D-8E2E-1F6F4FC79BC1}

Found mount point : C:\Windows\RegisteredPackages\{89FDAB62-6F46-4C7E-A559-E00B9A0BACB6}\{89FDAB62-6F46-4C7E-A559-E00B9A0BACB6}

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\RegisteredPackages\{89FDAB62-6F46-4C7E-A559-E00B9A0BACB6}\{89FDAB62-6F46-4C7E-A559-E00B9A0BACB6}

Found mount point : C:\Windows\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Registration\CRMLog\CRMLog

Found mount point : C:\Windows\SchCache\SchCache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SchCache\SchCache

Found mount point : C:\Windows\security\templates\templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\security\templates\templates

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\History

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\History

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Found mount point : C:\Windows\SoftwareDistribution\Download\bd1409bd3825172e5262cca6f0336455\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\bd1409bd3825172e5262cca6f0336455\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0

Found mount point : C:\Windows\SoftwareDistribution\Download\c452caabaad248a66aa697d8c8545eb1\$dpx$.tmp\$dpx$.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\c452caabaad248a66aa697d8c8545eb1\$dpx$.tmp\$dpx$.tmp

Could not open reparse point C:\Windows\SoftwareDistribution\Download\cc9db45d4d7a49bee9efe23f364bf80b\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.18795_none_656cbc830d360ee8\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.18795_none_656cbc830d360ee8: 3

Could not open reparse point C:\Windows\SoftwareDistribution\Download\cc9db45d4d7a49bee9efe23f364bf80b\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.22886_none_66022984264aac18\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.6001.22886_none_66022984264aac18: 3

Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-10-13 13:03:59 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-10-13 13:03:54 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-10-13 13:03:54 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-10-13 13:03:54 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()

Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

[1] 2009-10-13 13:05:29 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl ()

Found mount point : C:\Windows\tracing\tracing

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\tracing\tracing

Finished!

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Thanks for the logs. Let's continue.

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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