edolejsi Posted February 10, 2021 ID:1437737 Share Posted February 10, 2021 I just noticed that my Malwarebytes stopped working. I attempted to re-install, but all my installation attempts failed. Also all uninstall attempts failed as well. My subscription is current. I would appreciate some help. Thanks, Ed Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10, 2021 Root Admin ID:1437740 Share Posted February 10, 2021 Hello @edolejsi Let me have you run the following so we can get some basic logs to see what might be going on. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
edolejsi Posted February 10, 2021 Author ID:1437742 Share Posted February 10, 2021 Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10, 2021 Root Admin ID:1437751 Share Posted February 10, 2021 My initial guess would be your Norton 360 antivirus is probably conflicting with Malwarebytes We might need to look at doing a clean removal of both Norton and Malwarebytes and clean the computer up and then reinstall both and setup Allow and Exclusions so they work well with each other. It's very late for me right now so I'll check back on you sometime in the morning. If you're will to do the work let me know and I'll provide you step by step instructions tomorrow Cheers Link to post Share on other sites More sharing options...
edolejsi Posted February 10, 2021 Author ID:1437752 Share Posted February 10, 2021 Yes, that would be great. My subscription for Norton is expiring soon and I am not planning to renew, so removing Norton is not an issue. Thanks, Ed Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10, 2021 Root Admin ID:1437884 Share Posted February 10, 2021 Please download and run the Norton Remove and Reinstall tool based on the instructions in the link. After the computer restarts, simply ignore the offer to reinstall Norton at this time and close the program and do not reinstall Norton. Then run our MBST tool and do a clean removal of Malwarebytes as well and for now do not reinstall. Simply choose no and allow it to remove Malwarebytes and restart the computer. Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Once both programs are uninstalled Windows Defender will automatically take over as your Antivirus protection until we get you cleaned up and get Malwarebytes reinstalled. Please run the following after both programs above have been removed and the computer has been restarted at least one more time after the removals. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
edolejsi Posted February 10, 2021 Author ID:1437911 Share Posted February 10, 2021 I just uninstalled Norton and Malwarebytes are back. Should still re-install MWB? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10, 2021 Root Admin ID:1437912 Share Posted February 10, 2021 No, I want both products to be removed and then run the FRST so that we can do some clean up before reinstalling. Thanks @edolejsi Link to post Share on other sites More sharing options...
edolejsi Posted February 10, 2021 Author ID:1437917 Share Posted February 10, 2021 (edited) Here are the new files from the scan.FRST.txtmbst-clean-results.txtAddition.txt Edited February 10, 2021 by AdvancedSetup removed PII Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10, 2021 Root Admin ID:1437930 Share Posted February 10, 2021 I have removed your one log. Please never share your license information online in a public location. Let me check your logs and I'll be back in a few 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10, 2021 Root Admin ID:1437932 Share Posted February 10, 2021 Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
edolejsi Posted February 11, 2021 Author ID:1437961 Share Posted February 11, 2021 What is my next step? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11, 2021 Root Admin ID:1437972 Share Posted February 11, 2021 Please post back the FIXLOG.TXT file so that I can see what ran or did not run Thanks Link to post Share on other sites More sharing options...
edolejsi Posted February 11, 2021 Author ID:1437974 Share Posted February 11, 2021 Fixlog.txt Here it is. Thanks. Ed Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11, 2021 Root Admin ID:1437977 Share Posted February 11, 2021 Great, that log looks good. Windows found and fixed some files too. Windows Resource Protection found corrupt files and successfully repaired them. How is the computer working now? Any browser issues still? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11, 2021 Root Admin ID:1437978 Share Posted February 11, 2021 Please download and reinstall the Malwarebytes files now if everything appears to be working well now MB4 Offline Installerhttps://downloads.malwarebytes.com/file/mb4_offline Malwarebytes Privacy offline installerhttps://downloads.malwarebytes.com/file/mbprivacy-offline Let me know if you have any trouble installing or activating the programs Link to post Share on other sites More sharing options...
edolejsi Posted February 11, 2021 Author ID:1437980 Share Posted February 11, 2021 No, I didn't notice any browser issues; however, Norton is still asking for reinstall and also I see the password log-in notification on startup. It looks to me like there are still some leftovers there. Link to post Share on other sites More sharing options...
edolejsi Posted February 11, 2021 Author ID:1437994 Share Posted February 11, 2021 Thank you so much for all your help. I really appreciate it. Ed Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11, 2021 Root Admin ID:1438171 Share Posted February 11, 2021 Please get me new FRST logs and we'll see why Norton is still asking for anything Also, please get me a screenshot of this password log-in notification you're speaking of. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 5, 2021 Root Admin ID:1449125 Share Posted April 5, 2021 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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