I don't know where to file this, but I've been trying to contact support

[Box19]

I'm sorry, I don't know where to file this in forums.

I've been trying to contact Customer Support for almost a week now, I believe I first emailed them on Feb. 3, '21. They sent me 2 emails that were not helpful at all, directing me here; then another by a CS agent named "James". I responded, but still haven't heard back from anyone regarding my issue. Today is Feb. 9, '21. I wrote back to 'James' 2 days ago. 

I can supply my ticket number, I don't know if that will be helpful? Ticket # 3365615

I didn't know if I should tell the nature of my situation here? I only need Malwarebytes for 1 computer, and have been purchasing it since 2016. There's a huge problem for me between the auto-renewal system and my purchase of the software. It gets confusing, but if you look at my order history - it should be more clear?

If anyone has a phone number where I could contact customer service, that would be great. Might be easier to explain. I'm concerned "James" looked at it - and hadn't seen the situation before, and disregarded my inquiry for help. :(

I hope to get it cleared up, soon. If possible. Again, I didn't know if I should post the nature of my actual issue here; it's something only Malwarebytes can solve, and it's not about malware, it's a mess-up w/my orders for the past 6 years.

Thank you!

Box19

 

 

[exile360]

Greetings,

I'm sorry you're having trouble, but we'll do our best to help.  We don't have access to the helpdesk or licensing/orders here on the forums, but I've asked that a member of the staff take a look at your ticket.  You should receive a response via email.

I hope that the issue is resolved quickly and if there is anything else we might assist you with please let us know.

Thanks

[Ried]

Hello Box19.  An Agent is already working with you.  He replied on Friday, and we received your next reply yesterday, late in the day for our time zone.  I'm sure he'll continue with you today.