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MBAM can't find or remove trojan/malware

mugwampbro
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mugwampbro

mugwampbro

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was surfing the web, had Mbam web protection ON, but STILL got some kind of infection....%^$&&^**!!

 

I have tried nearly every virus tool.... and can NOT delete this exploit.

BTW....SPYHUNTER says it found a trojan named, SPY.MSIL, but will not remove it unless you buy their program....(me thinks, just another scam)

Anyway...... the Exploit description:

It appears to be some sort of scam page...freezes page (firefox), sez I have to call Microsoft to remove it, etc.

Here is as much of url as I can write down before popup appears... https://vajgkdgftsdjifhukstdfi.......

Tab sez....

help-desk092csfdsa#3243.......

Also get this message....

"windows reported download a https://HD-sexxx.com"

I was NOT on any sex site..Not sure what this thing is......don't know where I got it......can't delete it.... Anyone had similar experience and also have a solution ????

As stated, I have tried numerous anti-virus/malware programs, so..... UNLESS you have had the same infection and have found a solution for getting rid of it...PLEASE do NOT "try" to help

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kevinf80

kevinf80

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Hiya mugwampbro,

I do not understand why you post to a malware removal forum if you do not require any help. If I was giving advice to find and remove this known infection I would recommend the following scans:

Malwarebytes, Zemana, Kaspersky Virus Removal Tool (KVRT) and finally FRST to check system overview for anything else...

Thank you,

Kevin..

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kevinf80

kevinf80

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yes I read your post, especially the end statement...

Quote

As stated, I have tried numerous anti-virus/malware programs, so..... UNLESS you have had the same infection and have found a solution for getting rid of it...PLEASE do NOT "try" to help

Its really difficult to help via a forum when you have to rely on logs to see exactly what is going on. I do not have that infection, nor have I ever had it. Its been on the scene since 2016 so I will have removed it from several systems since then.

SPY.MSIL is a known keylogger, password and information stealer.

I`ve just seen your other reply regarding your browser and what you`ve described. Which website were you accessing..?

Regarding SpyHunter is notorious for trying to sell its program, if SPY.MSIL is definitely on your system it will need to be found and removed... If you want help from one of the Admin guys I can certainly ask for you, they too will want to see logs...

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AdvancedSetup

AdvancedSetup

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Hello @mugwampbro

At a minimum we would need at least fresh logs as an attachment from the FRST program. Without logs no one is going to be able to even attempt to assist you.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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mugwampbro

mugwampbro

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quote from kevinf80:

"SPY.MSIL is a known keylogger, password and information stealer.

I`ve just seen your other reply regarding your browser and what you`ve described. Which website were you accessing..?

Regarding SpyHunter is notorious for trying to sell its program, if SPY.MSIL is definitely on your system it will need to be found and removed... If you want help from one of the Admin guys I can certainly ask for you, they too will want to see logs.

 

Regarding "spy hunter" finding the SPY.MISL trojan.... I think (as earlier stated) that this is just a ploy to buy their crap....

Out of ALL the av programs I ran... THEIRS was the only one to find it? I seriously DOUBT that...but they DO offer to remove it for FREE in 48 hours.... :)

I appreciate that people want to get paid....but "REALLY" ???? 48 hours????

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mugwampbro

mugwampbro

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 I have 2 logs.... one with the whitelist items ALL "checked", and one with ALL whitelist items "unchecked".

Concerning the options list.. I did BOTH scans with ALL checked...

(List BCD
SigCheckExt [digital signatures check]
Shortcut.txt
Addition.txt
90 Days Files) = ALL CHECKED...

Which log would you like me to attach????

Thank you

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mugwampbro

mugwampbro

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 Thank you for the response but....Did you even READ my previous response? Perhaps I was NOT clear enuff.....LET ME KNOW, OK ???

Here it is AGAIN...

"

"I have 2 logs.... one with the whitelist items ALL "checked", and one with ALL whitelist items "unchecked".

Concerning the options list.. I did BOTH scans with ALL checked...

(List BCD
SigCheckExt [digital signatures check]
Shortcut.txt
Addition.txt
90 Days Files) = ALL CHECKED...

Which log would you like me to attach????

Thank you

 

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AdvancedSetup

AdvancedSetup

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The logs don't show an obvious infection. Firefox does keep crashing on the system.

Did you set this up in Firefox on purpose? There are customization one can do but if you didn't make them on purpose then you may want to look at removing them

FF ExtraCheck: C:\Program Files\mozilla firefox\defaults\pref\scbwivhyxkj.js [2020-03-28] <==== ATTENTION (Points to *.cfg file)
FF ExtraCheck: C:\Program Files\mozilla firefox\scbwivhyxkj.cfg [2020-03-28] <==== ATTENTION

 

I can create a generic clean up script to help do maintenance on the computer that may help it run better. If interested please let me know.

Thanks

 

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mugwampbro

mugwampbro

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AdvancedSetup.....Thank you so much for your help and time....

As far as the Firefox "crashing" issue goes....I thought it was  Windows 10 that keeps crashing?????

I use Firefox daily and the "crashing" symptoms are: screen freezes and then goes blank and then starts working Normal... If it IS ,in fact, FIREFOX causing the constant crashing...how would I fix that?

you stated...."Did you set this up in Firefox on purpose?"

You seem to say that the crashing is because of the way I have Firefox set-up. What area of Firefox set-up is causing the problem?

How do I undo this problem?

 

BTW.....I think the trojan that SPYHUNTER (supposedly) found... is just a ploy used by them so a person will BUY their software.

You say the FRST report shows NO evidence of infection...and neither does MBAM, or adwcleaner_8.0.9.1 or tdsskiller and various other programs I have run. Your opinion on this?

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AdvancedSetup

AdvancedSetup

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Correct. The computer does not "appear" to be infected at this time. It could use some general maintenance and clean up.

To clean up Firefox I would start by opening Firefox and remove all the current Extensions. From the menu:  Tools->Add-ons

Then click on: Help->Troubleshooting Information

Then click on the Refresh Firefox

image.png

 

 

After that you can run the following script which will do a general clean up of the system for you automatically

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies, and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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AdvancedSetup

AdvancedSetup

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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