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Task Manager immediately closing after opening

lolx21341
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lolx21341

lolx21341

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I am currently faced with an issue with my task manager where when I open it, it immediately closes after .5/1 second(s). I think I might've downloaded some file somewhere earlier but I already deleted my recent downloads. I tried /taskkill command using cmd since I found 2 console tasks that were suspicious but once I killed them, they just come back immediately. I will be highlighting the 2 tasks in the attached photos (mservicecpu.exe and xservicegpu.exe). Although I'm not really sure whether these 2 are the cause of my problem since no results come out when I try to search for them on Google. I have also tried FRST and JRT, and will be attaching the corresponding files/results below. 

I've done so many fixes but haven't yet resolved the issue. I really need some help. It opens as shown in the attached photo but closes. 

 

image_2021-02-07_162737.png

mservicecpu.png

xservicegpu.png

Addition.txt FRST.txt JRT.txt

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kevinf80

kevinf80

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Hiya lolx21341 and welcome to Malwarebytes,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.

Next,

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply...

Thank you,

Kevin..

fixlist.txt

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lolx21341

lolx21341

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Sorry for being late, I've been receiving some error trying to reply to your comment. I've doing everything I could to reply to your comment but your spam protection system won't let me. I'm really starting to get annoyed now.

errror.png

Fixlog.txt MBScan.txt AdwCleaner[C00].txt AdwCleaner[S00].txt AdwCleaner[S01].txt AdwCleaner[S02].txt msert.log Fixlog.txt msert.log MBScan.txt Fixlog.txt

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lolx21341

lolx21341

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Just now, lolx21341 said:

Sorry for being late, I've been receiving some error trying to reply to your comment. I've doing everything I could to reply to your comment but your spam protection system won't let me. I'm really starting to get annoyed now.

errror.png

Fixlog.txt 37.37 kB · 0 downloads MBScan.txt 1.2 kB · 0 downloads AdwCleaner[C00].txt 2.06 kB · 0 downloads AdwCleaner[S00].txt 2.04 kB · 0 downloads AdwCleaner[S01].txt 1.55 kB · 0 downloads AdwCleaner[S02].txt 1.61 kB · 0 downloads msert.log 12.19 kB · 0 downloads Fixlog.txt 37.37 kB · 0 downloads msert.log 12.19 kB · 0 downloads MBScan.txt 1.2 kB · 0 downloads Fixlog.txt 37.37 kB · 0 downloads

I added some log files from Adwcleaner since I performed some scanning and cleaning before coming to this forum for help. I'm also sorry for the duplicated files because it was really hard trying to comment because of the attached error.

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lolx21341

lolx21341

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33 minutes ago, kevinf80 said:

Hiya lolx21341,

Open an elevated command prompt, at the prompt type or copy/paste the following commands:

DISM /Online /Cleanup-Image /RestoreHealth  then hit enter...

sfc /scannow  then hit enter

exit then hit enter.

Reboot when complete, does task manger work now...

Thanks,

Kevin

I've done these steps and the problem is still there.

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kevinf80

kevinf80

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Yes a fresh install will fix the issue....

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

fixlist.txt

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lolx21341

lolx21341

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13 minutes ago, kevinf80 said:

Yes a fresh install will fix the issue....

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

fixlist.txt 324 B · 0 downloads

I'm getting this errorimage.thumb.png.dab96879bafd86b30a329ae7c85caec3.png

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kevinf80

kevinf80

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Can you close all open windows then try the fix again...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

fixlist.txt

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kevinf80

kevinf80

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mmm, clean boot should have cleared that entry from startup. It seems to belong to Adobe, following quote is from FRSt log...

Quote

HKU\S-1-5-21-4274810467-1182231613-2801170039-1001\...\Run: [qtLaunch] => C:\Users\Admin\AppData\Roaming\qtLaunch v2.5\qtLaunch.exe [717427200 2021-02-03] (Adobe Systems Incorporated) [File not signed]

Can you run FRST again, lets see what it shows now..

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

user posted image
 
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lolx21341

lolx21341

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I was able to run the fixlist you last gave me. Here are the results:

Fix result of Farbar Recovery Scan Tool (x64) Version: 07-02-2021 02
Ran by Admin (08-02-2021 11:21:19) Run:2
Running from C:\Users\Admin\Desktop\Utilities\FRST
Loaded Profiles: Admin
Boot Mode: Normal
==============================================

fixlist content:
*****************
File: C:\Windows\system32\drivers\pcw.sys
REG: REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pcw" /s

*****************


========================= File: C:\Windows\system32\drivers\pcw.sys ========================

C:\Windows\system32\drivers\pcw.sys
Catalog: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Microsoft-Windows-Client-Desktop-Required-Package0417~31bf3856ad364e35~amd64~~10.0.19041.630.cat
File is digitally signed
MD5: FE3E9C016B908745987C45D40A31F4ED
Creation and modification date: 2019-12-07 17:08 - 2019-12-07 17:08
Size: 000057656
Attributes: ----A
Company Name: Microsoft Windows -> Microsoft Corporation
Internal Name: pcw.sys
Original Name: pcw.sys
Product: Microsoft® Windows® Operating System
Description: Performance Counters for Windows Driver
File Version: 10.0.19041.1 (WinBuild.160101.0800)
Product Version: 10.0.19041.1
Copyright: © Microsoft Corporation. All rights reserved.
VirusTotal: https://www.virustotal.com/gui/file/94cf7ecbe1f62a1952ff8e3ff8799adcaa1aa3211b18395875a75efcea786dbc/detection/f-94cf7ecbe1f62a1952ff8e3ff8799adcaa1aa3211b18395875a75efcea786dbc-1612382393

====== End of File: ======


========= REG QUERY "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pcw" /s =========


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pcw
    DisplayName    REG_SZ    Performance Counters for Windows Driver
    ErrorControl    REG_DWORD    0x1
    Group    REG_SZ    System Reserved
    ImagePath    REG_EXPAND_SZ    System32\drivers\pcw.sys
    Start    REG_DWORD    0x0
    Type    REG_DWORD    0x1

========= End of Reg: =========


==== End of Fixlog 11:21:21 ====

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kevinf80

kevinf80

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Hiya lolx21341,

Thanks for those logs, nothing of note showing in your FRST logs. Running the following fix to remove unwanted remnants from your system...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

user posted image

Let me know if you have any remaining issues or concerns...

Thank you,

Kevin...

 

fixlist.txt

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kevinf80

kevinf80

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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