Add an account to my subscription - missing button "Buy More"

[DavidClem]

Hello,
Happy with the anti-virus, good tool and thank you.

However:
I am trying to add an account as I have 2 computers to protect, and I can't figure how. Frustrating. I have checked multiple pages including this one https://support.malwarebytes.com/hc/en-us/articles/360044587934-Buy-more-devices-for-your-Malwarebytes-Premium-subscription which mentions to "Buy More button" except there is no such button on my page, there is no button at all and I can't add a device in my subscription.

Side note: the registration on this forum is not fun:

1/ why having to make an account while I already have one with Malwarebytes?
2/ I have to answer a smart question (better than Captcha) but the answer I wrote (which was correct) was rejected. Maybe because of a space at the end of the field. Don't you trim spaces from the answer?
3/ Captcha is horrible and a loss of time. Besides, once I passed the test, because my password was not strong enough or because my answer had a space too much CAPTCHA was reset, while I did succeed once it didn't matter, I had to do it again... and again.... and again... Very very very annoying.
Total time spent just on registration: ~15minutes. Maybe you want to do something about it.

 

[Malwarebytes]

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[DavidClem]

Forgot to add: could you please help me to add a license to my current subscription? I just need one more computer.

Thanks in advance for your feedback.

[Porthos]

33 minutes ago, DavidClem said:

there is no button at all and I can't add a device in my subscription.

If you don't see the Buy More button and want to buy more devices, submit a support ticket for assistance. Be aware it can take 5-7 weekdays to receive a response other then the automated ticket response.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

34 minutes ago, DavidClem said:

1/ why having to make an account while I already have one with Malwarebytes?

This forum is a complete separate entity from the account for the product subscription.

 

35 minutes ago, DavidClem said:

2/ I have to answer a smart question (better than Captcha) but the answer I wrote (which was correct) was rejected. Maybe because of a space at the end of the field. Don't you trim spaces from the answer?
3/ Captcha is horrible and a loss of time. Besides, once I passed the test, because my password was not strong enough or because my answer had a space too much CAPTCHA was reset, while I did succeed once it didn't matter, I had to do it again... and again.... and again... Very very very annoying.
Total time spent just on registration: ~15minutes. Maybe you want to do something about it.

These I can not comment since I had my account here since 2008.

[DavidClem]

Hello Porthos and thanks for your feedback.

There is a button "Register license" at the top, but since my current license is ending this month, I will seize the opportunity to buy a license for 2 devices instead of 1 (as 2 licenses of 1 device each would be more expensive).

Regards,
Clément

[Porthos]

3 hours ago, DavidClem said:

but since my current license is ending this month

Be sure auto renewal is off on the current one and you are welcome to buy a discounted new subscription for as many devices as you need.

 

Edited February 7, 2021 by Porthos

[DavidClem]

Ah ok good to know, thanks!

[Porthos]

29 minutes ago, DavidClem said:

Ah ok good to know, thanks!

Suggest you use this link 40% off for the first year or 2 if you get a 2yr sub and see if it is good in your country. https://try.malwarebytes.com/holiday-sale/

[DavidClem]

Yes the link works, thanks a lot! Saves a couple of bucks :) However, do you know if I can buy the license now but activate only in 10 days? (end of my current license)