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Password Changed and I did not do it!


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I received an email from Accounts@malwarebytes.com that my request to change my password was successful. I did NOT request to have my password changed and now I can not log into my account. I had a premium membership - which never renewed. BUT I can't remember if my CC info is saved on Malwarebytes website. And of course the hacker has not successfully changed the email address to their address. Which I have. 

Of course support is not around until MONDAY. Advise would be great!
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Malwarebytes www.malwarebytes.com

Hi Stacey,

Your Malwarebytes account password has been successfully updated. Please click the button below to log in.

LOG IN

If you can't click on the link, just copy and paste this URL into a web browser.
https://my.malwarebytes.com/login

If you did not make this password change, please contact support.

Cheers,
The Malwarebytes team

 
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© 2021 Malwarebytes, Santa Clara, CA

 

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53 minutes ago, StacRio said:

Of course support is not around until MONDAY. Advise would be great!

Support are the only ones that can assist you with this issue.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help.

Be aware it can take 5-7 weekdays to receive a response other then the automated ticket response.

Edited by Porthos
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6 minutes ago, StacRio said:

Thanks. I'm changing ALL my passwords and have removed Malwarebytes from my computer. I am contacting my cc company as well. 

Sounds like you have had some of your accounts phished. Have you fallen for any tech support scams lately? Allowed ANYONE to remote control your computer?

Do you use the same email and PASSWORD on all of your online accounts?

 

Edited by Porthos
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