Password Changed and I did not do it!

[StacRio]

I received an email from Accounts@malwarebytes.com that my request to change my password was successful. I did NOT request to have my password changed and now I can not log into my account. I had a premium membership - which never renewed. BUT I can't remember if my CC info is saved on Malwarebytes website. And of course the hacker has not successfully changed the email address to their address. Which I have. 

Of course support is not around until MONDAY. Advise would be great!
"

Hi Stacey, Your Malwarebytes account password has been successfully updated. Please click the button below to log in. LOG IN If you can't click on the link, just copy and paste this URL into a web browser. https://my.malwarebytes.com/login If you did not make this password change, please contact support. Cheers, The Malwarebytes team

Privacy Policy  | Terms of Service © 2021 Malwarebytes, Santa Clara, CA   I

[Porthos]

53 minutes ago, StacRio said:

Of course support is not around until MONDAY. Advise would be great!

Support are the only ones that can assist you with this issue.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help.

Be aware it can take 5-7 weekdays to receive a response other then the automated ticket response.

Edited February 7, 2021 by Porthos

[StacRio]

Thanks. I'm changing ALL my passwords and have removed Malwarebytes from my computer. I am contacting my cc company as well. 

[Porthos]

6 minutes ago, StacRio said:

Thanks. I'm changing ALL my passwords and have removed Malwarebytes from my computer. I am contacting my cc company as well. 

Sounds like you have had some of your accounts phished. Have you fallen for any tech support scams lately? Allowed ANYONE to remote control your computer?

Do you use the same email and PASSWORD on all of your online accounts?

 

Edited February 7, 2021 by Porthos

[StacRio]

No I do not. But the email is a yahoo.com email.

[Porthos]

1 minute ago, StacRio said:

No I do not. But the email is a yahoo.com email.

I would suggest you check that account here and see if you have been compromised recently. https://haveibeenpwned.com/

You can also check your passwords and see if they have been breached as well. https://haveibeenpwned.com/Passwords

[Porthos]

6 minutes ago, Porthos said:

I would suggest you check that account here and see if you have been compromised recently. https://haveibeenpwned.com/

You will find out this is an eyeopener. I hope you are or were sitting down when you check. 😟

 

Edited February 7, 2021 by Porthos

[StacRio]

Yeah. One password was on there and it was an old account. And not linked to Malwarebytes.

 

[Porthos]

I suggest after you create the support ticket with Malwarebytes, Post the ticket number here and I will request to get it escalated.

[StacRio]

Thanks! I submitted it at 6:54 est - Malwarebytes Support Ticket 3368462.

[Porthos]

1 minute ago, StacRio said:

Malwarebytes Support Ticket 3368462.

@celee@Ried@AdvancedSetup Could one of you look into this ticket please.

[StacRio]

Thanks a bunch!

[Porthos]

6 minutes ago, StacRio said:

Thanks a bunch!

You most Welcome.

[Ried]

Hello StacRio.  Your ticket is being looked into by our Licensing team, you should hear back in the next couple of hours.

[Ried]

Your ticket has been replied to, if you don't see the email please check your Junk or Spam folder.

[StacRio]

Thanks so much! I have followed the steps in the email and I'm good. Used a different email for this though! Thanks again for all your help!

[Ried]

You're most welcome! 😀