jasonjohn Posted February 5, 2021 ID:1436747 Share Posted February 5, 2021 Hello. Some days ago I created this topic because my website hmuimg.art was blocked by your Browser Guard extension. It was whitelisted by you but it seems the images are being identified as malware when embedded in other sites (check attached screenshot). Could you please review this issue? Link to post Share on other sites More sharing options...
Porthos Posted February 5, 2021 ID:1436748 Share Posted February 5, 2021 (edited) 4 minutes ago, jasonjohn said: Could you please review this issue? That website link is important for research. Also what category was the block? @gonzo Edited February 5, 2021 by Porthos Link to post Share on other sites More sharing options...
Porthos Posted February 5, 2021 ID:1436750 Share Posted February 5, 2021 I would make sure Browser Guard is up to date. Link to post Share on other sites More sharing options...
gonzo Posted February 5, 2021 ID:1436752 Share Posted February 5, 2021 I just verified that a whitelist entry exists for that website, after also looking at your earlier thread. It is important to know where it is being blocked at, so that we can determine why. The context is important. When I whitelist something, it can be overruled by higher priority blocks defined in our premium product and passed through via Browser Guard. Because I am looking at your website right now, any block that may exist is contextual. A few detections shown on VirusTotal are related to phishing, but those are sometimes overreactions to authentication requirements. If you have users sharing images, authentication would be required. Bottom line is that we need more information from you to be able to help you more. Link to post Share on other sites More sharing options...
gonzo Posted February 5, 2021 ID:1436757 Share Posted February 5, 2021 There is no visible indication that I am aware of for the block, but it does register as a malware block. I am asking our researchers for the basis of it...if they find something. I killed the link as soon as you posted it. 2 Link to post Share on other sites More sharing options...
Staff JPopovic Posted February 5, 2021 Staff ID:1436795 Share Posted February 5, 2021 Hello, MB Premium doesn't block any of these. Please make sure your Browser Guard is up to date. Thank you! Link to post Share on other sites More sharing options...
gonzo Posted February 5, 2021 ID:1436865 Share Posted February 5, 2021 Content is still blocked. I am reaching out to developers to determine why content that should not be blocked is being blocked. @Jovan Link to post Share on other sites More sharing options...
gonzo Posted February 5, 2021 ID:1436878 Share Posted February 5, 2021 We are trying something else to fix this. I have created a whitelist entry for your .com site that is the destination for the link you provided yesterday. The image site is being blocked, but it is already whitelisted so the block should not happen. Whitelist entries take 15-30 minutes to take effect. I will check back on this a bit later today to see if we have made any progress. Link to post Share on other sites More sharing options...
Solution gonzo Posted February 5, 2021 Solution ID:1436884 Share Posted February 5, 2021 Just tried the site and content is now viewable as intended. 1 Link to post Share on other sites More sharing options...
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