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Malwarebytes will not automatically update

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
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Please do the following so that we may take a closer look at what is going on:
  1. Accept the EULA and click Advanced tab on the left (not Start Repair)
  2. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
Once you got the logs, then please try the following to see if it fixes the issue:
  1. Accept the EULA and click Advanced
  2. Next click on Clean
  3. Follow the onscreen instructions and restart your computer if prompted to do so
Please let us know how it goes.
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The file is attached.  I found that tool before you posted, so I did things a bit in reverse, see below...

1) Used the tool to clean, and re-install.

2) Made sure all the auto update settings were on.

3)  Dumped the log file

4) ensured the auto update was set to 1 hour

5) Waited for at least an hour.  Then tried to update.  It worked manually.  Indicating that the program is still not updating/checking by itself.

It has been doing this since I purchased it over a year ago.  Both for definitions, and for version updates.

I just got into the habit of manually updating once per day.  I just decided todo something about it.

Thanks for any help





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  • Root Admin

The system could use some generic clean up as well as potentially fixing some items that are crashing.

What appears to be one of the issues is that you're using Express VPN as well and even Windows Defender is having trouble resolving the update site.

If you'd like to do some clean up work and try to correct the issues please let me know and I will move your topic to the Malware Removal forum and assist you further.

Thanks @Bugman2112

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Not sure why ExpressVPN would be a problem.

I don't have it enabled all of the time, and this issue started long before I used a VPN.

However, something else you said about Windows Defender issues led me to trying something which appears to have solved the problem.

Although Malware bytes takes the place of the virus functions of defender, defender firewall stays active.

So I added some inbound/outbound rules to allow Malware bytes through the firewall.

Not sure why this would be needed, but I can report that Malware bytes seems to be self updating now for the past several days.




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