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Wife clicked on some Facebook messenger video and got infected. Both malwarebytes and zonealarm and 9.9.9.9 IBM malware filter did not stop or find it. I cleared caches and history. Still there. I rescanned with both products. Nothing...

Sad...

 

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Hi @dmandeutsch,

If you could send Apps Report, I'll see if I can trick down the infection for you.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1. Open the Malwarebytes for Android app.

2. Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

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Hi Nathan.

I don't mean to barge in on this conversation but I have some information regarding the fake virus warnings that this user and others (including myself) have been plagued with for years that I would like to share with you and the community.

is there a way to send you a private message Nathan?

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