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Daily CHROME items detected after laptop hacked

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I'm new to all of this and downloaded Malware Bytes after my laptop was taken over by a scammer this week (I was trying to speak to TomTom Tech team after device had corrupted, anyhow...). Every day I have scanned my laptop and it keeps bringing up items that appear to be related to google chrome. I'm frightened to use my device. Can you help shed some light on what the logs are telling me and what I need to do to rectify please? Chrome appears to be opening twice when I open it and the themes appear different. 

I also use Kaspersky Total Security and have performed a full scan. This brought up 0 threats. 

I've attached the latest Malwarebytes log and also screen shots of what the scammer was trying to tell me Kaspersky was blocking on my laptop. I cant work out what settings menu he was erroneously showing me and if there is anything I need to do to rectify any issues he's created. Doc 2 also contains a malwarebytes report from yesterday. 

Please help! Thank you!

Doc2.docx doc3 30.01.21.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please attach the logs for my review.

Wait for further instructions

This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.


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Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.

You can delete the Quarantined items in Malwarebytes.
How to:

Restart the computer when done

Please post the Fixlog.txt and let me know what problem persists.


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  • 1 month later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



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