Helpmeasap Posted January 28, 2021 ID:1435172 Share Posted January 28, 2021 Hi, My little brother unknowingly downloaded a random exe file for a game from the internet and i fear it is a malware of some kind. After he ran it the first time, randomly website started opening every couple seconds, therefore i downloaded malwarebytes for help. It seems as if the malware is still running though, as malware bytes keeps on repeatedly showing RTP detection Trojan. Please Help Me. mbhelp.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 29, 2021 ID:1435366 Share Posted January 29, 2021 Hello Helpmeasap and welcome to Malwarebytes, Your issues seems to be related to Google Chrome. Use the instructions at the following link, see if that helps... https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/ Thank you, Kevin.. Link to post Share on other sites More sharing options...
Helpmeasap Posted January 30, 2021 Author ID:1435491 Share Posted January 30, 2021 Hi kevinf80, thanks for the advice, but after trying this twice, it has not worked for me. What used to happen is a scam website would open, however after downloading MalwareBytes, it blocks the site from opening as it recognizes it as a trojan. I believe this is some kind of adware although im not sure. I have run an adwcleaner scan already as well as multiple scans and 2 scans for the whole drive w the OS including scanning for rootkits. The malware still exists however isnt detected by malwarebytes. Please Help. Thank you Link to post Share on other sites More sharing options...
kevinf80 Posted January 30, 2021 ID:1435493 Share Posted January 30, 2021 Hello Helpmeasap and welcome to Malwarebytes, Continue with the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
Helpmeasap Posted January 31, 2021 Author ID:1435742 Share Posted January 31, 2021 mblog.txt FRST.txt Addition.txt AdwCleaner[C02].txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 31, 2021 ID:1435744 Share Posted January 31, 2021 Is this proxy server known to you and trusted.. ProxyServer: [S-1-5-21-951180421-140720437-3899432584-1002] => https=127.0.0.1:52423 Link to post Share on other sites More sharing options...
Helpmeasap Posted February 4, 2021 Author ID:1436552 Share Posted February 4, 2021 i am pretty sure it is not, how do i remove it Link to post Share on other sites More sharing options...
kevinf80 Posted February 4, 2021 ID:1436647 Share Posted February 4, 2021 Hiya Helpmeasap, Continue as follows: Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.Note: If the tool warned you about an outdated version please download and run the updated version.NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system....https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply.... Thank you, Kevin.. fixlist.txt Link to post Share on other sites More sharing options...
Helpmeasap Posted February 5, 2021 Author ID:1436869 Share Posted February 5, 2021 Still the issue persists, Malwrebytes is still having to block connection from a trojan Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 5, 2021 ID:1436876 Share Posted February 5, 2021 Have you ran "Microsoft's Safety Scanner" Link to post Share on other sites More sharing options...
Helpmeasap Posted February 5, 2021 Author ID:1436877 Share Posted February 5, 2021 i have not, running it right now Link to post Share on other sites More sharing options...
kevinf80 Posted February 5, 2021 ID:1436879 Share Posted February 5, 2021 Are the blocks specific to Chrome, or do they happen if you use another browser... Link to post Share on other sites More sharing options...
Helpmeasap Posted February 5, 2021 Author ID:1436880 Share Posted February 5, 2021 So i have tried microsoft's safety scanner. it did not do anything, issue still persists. Also the issue is specific to chrome, none of the other browsers are opened Link to post Share on other sites More sharing options...
Solution kevinf80 Posted February 5, 2021 Solution ID:1436882 Share Posted February 5, 2021 Make clean install of Google Chrome, see if that clears the issue... If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... For your Passwords go here:https://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/ Continue for a clean install: Download Chrome installer and save to install later:https://www.google.com/intl/en_uk/chrome/browser/desktop/index.htmlhttps://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings hit enter... In the new window that opens "Turn Off" option will show, select that option. You will then be given notice of what will be cleared. Checkmark the box that gives an option to clear bookmarks, passwords, history etc. Confirm that action by selecting "Turn Off" tab Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ If you use Google Drive, open the Google folder, right click on Drive and select "Copy" then right click on your Desktop or a folder of choice and select "Paste" to save that folder and its contents. When you successfully saved Google drive go back to Local folder, delete the folder named Google Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Import Passwords... (instructions in second step above) Next, Install Malwarebytes Browser Extension (Free) https://chrome.google.com/webstore/detail/malwarebytes-browser-exte/ihcjicgdanjaechkgeegckofjjedodee Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en If you previously had Google Drive you will nee to download and install again: https://www.google.com/intl/en_rw/drive/download/ When that is completed transfer the contents of the save google drive folder to the new one... Does that help Link to post Share on other sites More sharing options...
Helpmeasap Posted February 6, 2021 Author ID:1436993 Share Posted February 6, 2021 I didn't do that, instead I thought replacing chrome.exe which is where the virus ma have existed. I deleted it but only to the recycle bin and downloaded the installer because i knew running that would just open chrome, replaced it by renaming it as chrome.exe, deleted it, got the original on back and the issue doesn't exist anymore. Thank you so much for the help kevin. Appreciate it. Link to post Share on other sites More sharing options...
kevinf80 Posted February 6, 2021 ID:1436996 Share Posted February 6, 2021 Do you use sync from Chrome, if so sync can return all saved data from Googles servers. It must be turned off before uninstalling Chrome to clear all saved stuff including malicious data.. Link to post Share on other sites More sharing options...
Helpmeasap Posted February 6, 2021 Author ID:1437006 Share Posted February 6, 2021 no i dont use sync Link to post Share on other sites More sharing options...
kevinf80 Posted February 6, 2021 ID:1437007 Share Posted February 6, 2021 Hiya Helpmeasap, Without sync you should not have anymore issues with Chrome. Continue to clean up: Right click on FRST here: C:\Users\Kataria\Desktop\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Condsider the following, if rquired: Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
Helpmeasap Posted February 7, 2021 Author ID:1437221 Share Posted February 7, 2021 Thank you kevin. It has really helped me alot. Also thanks to malwarebytes. Link to post Share on other sites More sharing options...
kevinf80 Posted February 10, 2021 ID:1437770 Share Posted February 10, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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