Installation token not found

[Hawaii44]

When i try to activate my sub with my key, i keep getting this error. can anyone help??

Customer service sucks here. been waiting for a response from support since SATURDAY! did i donate money? help anyone  

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
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If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

12 minutes ago, Hawaii44 said:

 

 been waiting for a response from support since SATURDAY

Support takes 5-7 weekdays for a response. We can usually assist faster here on the forums.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[Hawaii44]

mbst-fix-results.txt

[Porthos]

I asked for the support logs not to do any fix. Please reread the instructions.

[Porthos]

42 minutes ago, Porthos said:

Accept the EULA and click Advanced tab on the left (not Start Repair)

 

[exile360]

Greetings,

A new beta has been released which may resolve this issue as indicated in this post:

Quote

Fixed: Certain Issues with onboarding and activating functionality

To install it, please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then under the General tab, scroll down to the Beta updates section and enable the option by toggling the switch to the right, then scroll back to the top and click the Check for updates button and allow it to download and install the update, then test to see if the issue is now resolved.  If the issue still persists please try restarting your system and once more try activating with your license key.

Please let us know how it goes and if the issue still persists or not.

Thanks