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CG: False Positive Submission (Malware.Heuristic.1003)


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We have checked our software on VirusTotal and see false positive detection (Malware.Heuristic.1003).
Please check the protected zip file with sample: https://cloud.connectivegames.com/index.php/s/YB5PJgs89Z4twkd
Password for the zip file is “infected” (without quotes).
The archive also contains link to virustotal reports.

MD5 91fef6a6004f2d4c8c4049c223636922
SHA-1 5a4fe657d89ab0221870fedd11a419fe91d1a5c9
SHA-256 8998d217fd31e5469530a029cbd536eebc886f8111456048979fffadb2ba4714

Thank you for your help.

Kind regards,
Connective Games Support

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Our engine format and configuration in VirusTotal is different than our consumer and corporate product’s default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products and it is not detected anymore.

Edited by TwinHeadedEagle
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