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False Positive


Inca_mj
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Hello! Malwarebytes is detecting our setup file as a malware on the VirusTotal. 

  • False positive file : nos_setup.zip (nos_setup.exe)
  • File Hash : c32c5b5b024a4947bd15f4005b9033e247244e4e1e6e1dc80ce9008d6b450fe5
  • Password for the compressed file : infected
  • Company name : INCA Internet Co., Ltd.
  • Company website : www.nprotect.com
  • Website used for scanning : www.virustotal.com
  • Result on the virustotal website : 

          |     Anti-Virus   |              Result             | 

           |  Malwarebytes  | Malware.Heuristic.1003 |

This file is the setup file of our software called 'nProtect Online Security V1.0' which is a security software. 

Could you please fix this false positive? I would be so appreciated.

Thank you and have a good day!

nos_setup.zip

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  • Staff

Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products and it is not detected anymore.

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