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Windows Defender Blank Screen

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Hi.    :welcome:

My name is Maurice.  I will be guiding you.  Kindly let me know what name you go by.

As we go along, I will want you to attach reports into reply.   Not to use "gyazo".

I need a couple of reports so I can determine what is going or not going on here.  It is highly likely there is some thing missing on the system.

Download   Farbar's Service Scanner utility
and Save to your Desktop.

If using Windows 7/8 or Windows 10, Right-Click on fss.exe and select Run As Admisnitrator.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are checkmarked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
Other services

Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.

[    2     ]

I am presuming your system is a 64-bit one.

Please download the Farbar Recovery Scan Tool 64-bit and save it to your desktop.

Right-click on FRST64.exe     and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run.
_Windows 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._
Click YES when prompted by Windows U A C prompt to allow it to run.
Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway.
Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. 
Click Yes when the  *disclaimer* appears in FRST.
The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use.
Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked).
Press Scan button and wait.

 The tool will produce 2  logfiles on your desktop: FRST.txt , Addition.txt 

Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files.


Please attach these 2 files to your next reply.

Thank you.

Edited by Maurice Naggar
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