Jump to content

BSOD Kernel Security Check Failure


Recommended Posts

Lately I have been having BSOD on both of my computers. It is worth mentioning that both run Windows 10 20h2 and are up to date with updates and of course Malwarebytes is too. Something that I was able to identify is that this happens often when the "Web Protection" is enabled since when disabling it everything works perfectly. Over the course of this month I have had too many "Kernel Security Check Failure" related errors. Some advice to follow.

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

I suggest installing the current beta by turning on beta updates in MB and check for updates manually.

Also,

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

 

 

2021-01-22_23h03_06.png

Link to post
Share on other sites

10 minutes ago, CristianM said:

Try the beta first then.

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.

 

Link to post
Share on other sites

In this article you mention that there is a conflict between Avast and Malwarebytes, this seems quite strange to me because I have been using this combination for several years and I have never had any problems. And obviously I have also made exclusions for both applications. I'm going to test the new beta version and let you know how it goes.

Link to post
Share on other sites

On 1/23/2021 at 8:11 AM, CristianM said:

there is a conflict between Avast and Malwarebytes, this seems quite strange to me because I have been using this combination for several years and I have never had any problems.

Both programs rely on Microsoft's WPF filters to function. MB uses them for web protection and Avast uses them for theirs so conflicts happen. That is why the KB article offers workarounds for users that still want to use both MB and Avast.

 

Link to post
Share on other sites

  • Staff

A new version of Malwarebytes has just been released which includes fixes for several BSOD issues.  Details are available in this post.

To install the new version, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then click the Check for updates under the General tab and allow it to download and install the new version, restarting your system once it completes to ensure that the new components are loaded into memory.

Link to post
Share on other sites

On 1/28/2021 at 2:59 PM, exile360 said:

A new version of Malwarebytes has just been released which includes fixes for several BSOD issues.  Details are available in this post.

To install the new version, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then click the Check for updates under the General tab and allow it to download and install the new version, restarting your system once it completes to ensure that the new components are loaded into memory.

Just to mention that since I installed the beta version I have not presented BSOD on both computers. And yes, just yesterday I updated to the new version and so far everything seems in order.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.