gkbats Posted January 21, 2021 ID:1433638 Share Posted January 21, 2021 www.octaveplugin.com A few potential customers have reached out to tell us that they're seeing a malwarebytes warning when trying to access our website. How can we fix this problem asap? As all of our revenue comes from this website! Thanks in advance! Link to post
gkbats Posted January 21, 2021 Author ID:1433639 Share Posted January 21, 2021 I've looked up our URL through Sucuri, and it says "No Malware Found", and "Site is not Blacklisted" so I'm a bit confused to be perfectly honest. Link to post
Staff TeMerc Posted January 21, 2021 Staff ID:1433641 Share Posted January 21, 2021 18 minutes ago, gkbats said: www.octaveplugin.com A few potential customers have reached out to tell us that they're seeing a malwarebytes warning when trying to access our website. How can we fix this problem asap? As all of our revenue comes from this website! Thanks in advance! Hello- We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block? Link to post
gkbats Posted January 21, 2021 Author ID:1433642 Share Posted January 21, 2021 Hm, I'm not quite sure to be honest. If it is a Browser Guard block, how would I go about resolving that? Link to post
gkbats Posted January 21, 2021 Author ID:1433652 Share Posted January 21, 2021 1 hour ago, TeMerc said: Hello- We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block? Hm, I'm not quite sure to be honest. If it is a Browser Guard block, how would I go about resolving that? Link to post
Staff tetonbob Posted January 21, 2021 Staff ID:1433655 Share Posted January 21, 2021 This topic has been moved to the appropriate forum location, and will be investigated by the Browser Guard team. Link to post
Solution gonzo Posted January 21, 2021 Solution ID:1433695 Share Posted January 21, 2021 The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Link to post
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