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"Send To" in right click menu problem


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I had a major crash last night. The whole screen went black. I re-started it okay, but the desktop was black with a error message basically saying in the system 32 folder where the display/desktop was located a problem had occurred and it was inaccessible to go in there. Long story short, I did manage to get into the file mentioned and was able to get "most" of my desktop back and the whole computer, my files, etc all appear intact. I am still working on getting a few things back in order.

There is something I can't figure out how to resolve. You know when you right click on something there is the "send to" option with a variety of stuff listed. I usually only use it to use "send to desktop(create shortcut)".  Strangest thing, ALL of my send to items are GONE except one: send to: DVD RW Drive (D:). Everything else is gone.

I have spent the last two hours on google trying to fix this problem. I have been unsuccessful and decided to come here hoping for help. I do have that "send to" file(ie user/user name/appdata/roaming/microsoft/windows/send to. And in there are about 7 items, including the one I really only use, send to desktop, create shortcut. The DVD RW Drive thing is not even listed here.

I can't seem to add items to the send to option from the articles I have read. A couple say in tough cases you may have to go into the registry, but I would rather not do that right now, unless you say it is necessary. I have even tried a couple third party utilities that didn't work.

I really miss this and want it back. If I could just add the one, send to desktop(create shortcut) I would be happy.

This seems like an odd problem to me. Hoping some of you may have encountered this before and know how to fix it. If I MUST go into the registry, please give me clear step by step instructions so I don't foul things up even further.

I have also run sfc/scannow and DISM checks, as well.  It said it did find some corrupt files, but were not able to fix them all. May have been a malware problem.

Otherwise, everything seems to be working as before. I am just busy replacing things, like on the taskbar and some of my apps were thrown off the desktop, but are still on the computer. It seems to have been a desktop related crash, due to the message I got, but I was not doing anything unusual at or before the time of the event.

Thank you for your help.

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Greetings,

It sounds like your system may have suffered some potentially serious corruption.  I'm not certain what the solution to the Send To menu issue might be, but I suspect there is likely more damage to the system which may not be obvious given your description of events, and while it is entirely up to you, if it were my system, I would personally just back up my important files/data and start fresh with a clean install of Windows just to make certain that whatever damage was done doesn't lead to unforeseen consequences and potential instabilities down the road.

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To exile360: Thanks for taking the time to reply to my  post. I am happy to say I figured out what was wrong. I spent many HOURS on it, don't make me tell you how I fixed it. However, the computer is slower and after the above problem the folder where my downloads go was changed somehow. I managed also to solve this problem as well. You make a good point about putting in a new Windows. But I don't want to go through the hassle of replacing all my apps, downloads, anything. Is there a repair install I can do that will essentially do the same thing without erasing any of my files and stuff? That is what I am inclined to do first.

to Porthos: Why do you see the necessity of listing that I posted this problem at another site's forum? I have been told to only list my problem in a single forum because it may lead to "conflicting opinions". I don't look at it that way. By listing your problem at multiple forums you can see different opinions and approaches to potentially solve your problem.  In times past I used to list my problems at multiple forums, with no trouble. Do you have a policy that if I post here, I am not allowed to post elsewhere, or do you just discourage that? Thanks.

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There is a repair install option, however it doesn't allow you to keep your settings and installed apps; it just saves your files and downloads and backs everything up into a 'Windows.Old' folder in the root of your C:\ drive so you'd still need to reinstall all your apps and customize any settings you've modified to get things back to the way you have them now.  For more info, refer to this Microsoft support article and tool as well as this tutorial on TenForums.

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1 hour ago, jek1234 said:

to Porthos: Why do you see the necessity of listing that I posted this problem at another site's forum? I have been told to only list my problem in a single forum because it may lead to "conflicting opinions". I don't look at it that way. By listing your problem at multiple forums you can see different opinions and approaches to potentially solve your problem.  In times past I used to list my problems at multiple forums, with no trouble. Do you have a policy that if I post here, I am not allowed to post elsewhere, or do you just discourage that? Thanks.

There is no real policy but an understanding amongst the more reputable forums and yes we here believe that getting help with the same issue on many forums can potentially lead to issues including a non booting computer which can lead you back to a shop again to to have it fixed. On a second note this is the official support forum for Malwarebytes products and although we deal with other issues as well, Bleeping Computer is an all around computer help forum.

We also do not want to duplicate limited resources when a user is getting help elsewhere.

Edited by Porthos
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