JBR64 Posted January 20, 2021 ID:1433474 Share Posted January 20, 2021 My Windows 10 20H2 system will crash periodically with IRQL Not Less or Equal BSOD. The Crash Dump Analysis from my WhoCrashed app points to the MWB VPN Tunnel Driver (mbtun.sys). It takes several attempts to get my system to boot properly after the BSOD crash. I have read the other posts on this problem and want to know if you recommend installing the beta 2.0 version? I ran the MWB Support Tool and logs are attached. mbst-grab-results.zip Link to post
exile360 Posted January 20, 2021 ID:1433484 Share Posted January 20, 2021 Greetings, Yes, please try the following to see if it corrects the issue: Uninstall Malwarebytes Privacy Uninstall Malwarebytes Privacy VPN Tunnel Driver Restart the system and install the beta from here: https://downloads.malwarebytes.com/file/mbprivacy-offline-beta-2.0 Please let us know if that fixes the issue or not. Thanks Link to post
Solution Kriemhild Posted January 21, 2021 Solution ID:1433534 Share Posted January 21, 2021 3 hours ago, exile360 said: Greetings, Yes, please try the following to see if it corrects the issue: Uninstall Malwarebytes Privacy Uninstall Malwarebytes Privacy VPN Tunnel Driver Restart the system and install the beta from here: https://downloads.malwarebytes.com/file/mbprivacy-offline-beta-2.0 Please let us know if that fixes the issue or not. Thanks Was having the same issue as the other fellow in the thread. When I used support tool it didn't remove the Tunnel Driver for whatever reason. When I manually deleted it, the reinstall worked. Many thanks, @exile360! Link to post
Hardhead Posted January 21, 2021 ID:1433565 Share Posted January 21, 2021 I have found that it is best to use the Control Panel instead of using MBST and Uninstall Malware Privacy first then uninstall Malwarebytes Privacy VPN Tunnel Driver second. Also if the Malwarebytes Privacy VPN Tunnel Driver doesn't uninstall the first time then try a second time from the control panel. Then if that fails you can go to the Device Manager and uninstall the Tunnel Driver from there in Network Drivers. Also if you happen to see mbtun 2, mbtun 3 and mbtun 4 in Network Drivers then also uninstall those too from the Network Driver list. Then you will not see the BSOD when installing the last beta posted above. Hope that helps anyone that is having issues with BSOD. Link to post
JBR64 Posted January 21, 2021 Author ID:1433681 Share Posted January 21, 2021 Thanks exile360 and Hardhead. I did find mbtun 2, 3, and 4 in my network drivers, so I uninstalled as recommended. I will install Privacy beta soon and let you know if it fixes my BSOD issues. Link to post
Staff gatortail Posted January 21, 2021 Staff ID:1433726 Share Posted January 21, 2021 V2.4 was released last night so no need to install the Beta. Link to post
JBR64 Posted January 22, 2021 Author ID:1433845 Share Posted January 22, 2021 Installed 2.4 without issues. Have not had any BSOD yet. Thanks for your help. Link to post
exile360 Posted January 22, 2021 ID:1433846 Share Posted January 22, 2021 Excellent, hopefully it stays that way, but please let us know if the issue does return. Link to post
Hardhead Posted January 22, 2021 ID:1433847 Share Posted January 22, 2021 1 minute ago, JBR64 said: Installed 2.4 without issues. Have not had any BSOD yet. Thanks for your help. @JBR64 Excellent... Thanks for reporting back with your results. Link to post
JBR64 Posted January 22, 2021 Author ID:1433850 Share Posted January 22, 2021 Here is something interesting I encountered after installing 2.4. I was having problems submitting a reply here. Here is the popup error I was getting after clicking on the Submit Reply button: We’re sorry but our system has detected wording in your post consistent with spam, It may be by accident, please try changing the wording and try to post again. If you’re still unable to, then please contact our Helpdesk at the following link: https://support.malwarebytes.com/hc/en-us/requests/new I had MWB Privacy turned on when I was trying to reply. When I turned off Privacy, I was able to reply. Link to post
exile360 Posted January 22, 2021 ID:1433853 Share Posted January 22, 2021 That is odd; is it still happening or are you able to post with Privacy enabled now? Link to post
JBR64 Posted January 22, 2021 Author ID:1433856 Share Posted January 22, 2021 I typed "I will try again." and clicked on the Submit Reply button. Privacy was turned on. The popup error appeared. I turned Privacy off and was able to post this reply. Link to post
Hardhead Posted January 22, 2021 ID:1433858 Share Posted January 22, 2021 (edited) 34 minutes ago, JBR64 said: I typed "I will try again." and clicked on the Submit Reply button. Privacy was turned on. The popup error appeared. I turned Privacy off and was able to post this reply. Try rebooting and log back into the forum with Privacy turned on and see if that clears the issue. Post again please. Edited January 22, 2021 by Hardhead add last sentence Link to post
JBR64 Posted January 22, 2021 Author ID:1433971 Share Posted January 22, 2021 Rebooted and logged back in to forum with Privacy turned on. Will now click on Submit Reply. Received same popup error as posted above. I am using the latest release of Chrome, and I have MWB Browser Guard paused. Same popup error result. When I turn Privacy off, I am able to submit a reply. Link to post
Porthos Posted January 22, 2021 ID:1433983 Share Posted January 22, 2021 21 minutes ago, JBR64 said: Rebooted and logged back in to forum with Privacy turned on. Will now click on Submit Reply. Received same popup error as posted above. Seems like the forum spam filter is getting in the way of your posts. I think @AdvancedSetup can adjust that for you. Link to post
Root Admin AdvancedSetup Posted January 22, 2021 Root Admin ID:1433984 Share Posted January 22, 2021 Sorry about that @JBR64 Our Spam filter got triggered by a link. I've removed the block. Please wait a few minutes and you should be able to post without issue. Thank you 1 Link to post
JBR64 Posted January 22, 2021 Author ID:1434042 Share Posted January 22, 2021 I have not had any BSOD crashes since I installed Privacy 2.4. I can also reply to forum posts with Privacy turned on. Appreciate all the help! 3 Link to post
Root Admin AdvancedSetup Posted January 22, 2021 Root Admin ID:1434044 Share Posted January 22, 2021 Excellent, thank you for the update and glad that has resolved your issue @JBR64 Link to post
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now